Crussell/backend/handlers/payments/sweep.go

package payments

import (
	"bytes"
	"context"
	"database/sql"
	"encoding/json"
	"errors"
	"fmt"
	"log"
	"log/slog"
	"math"
	"strconv"
	"strings"
	"time"

	"crussell/clock"
	"crussell/db"
	"crussell/internal/square"

	"github.com/jackc/pgx/v5"
)

// SweepStalePendingPayments resolves pending payment records that are older
// than Square's idempotency-key retention window (~24h). A pending record
// means the DB committed but the Square charge outcome is unknown; it
// normally resolves on a same-key client retry. But if the client abandoned
// the attempt, the record stays pending forever — and retrying it after the
// key expires would ISSUE A SECOND CHARGE (Square no longer dedups). Failing
// stale pendings closes that double-charge window: a late retry finds a
// 'failed' record and stops instead of charging again.
//
// Before failing a row, the sweep reconciles it against Square: a
// genuinely-charged row (Square success, DB post-charge failure) with a
// square_payment_id is rescued to 'completed' instead of being swept to
// 'failed' with no automatic resolution — the money would otherwise be lost
// in limbo (MINOR-R3). Reconciliation is deliberately minimal: status +
// updated_at only, no split/VAT recomputation (that is the handler's job; the
// row is >24h stale and this is a reconciliation rescue). A row with NO
// square_payment_id but a STORED idempotency key (the lost-response case — the
// charge may have completed at Square with the response never received) is
// reconciled at Square by replaying the key (ReplayPaymentByKey) at an EARLIER
// 22h cutoff, while the key is still inside Square's ~24h retention window: a
// COMPLETED charge is rescued to 'completed' with the real square_payment_id
// written back, and a charge Square proves never happened is failed. Rows with
// neither a square_payment_id nor a stored key cannot be reconciled and are
// failed with a WARN exactly as the legacy sweep did.
//
// Only online/till card payments can be pending — cash/giftcard/on_the_house
// are committed synchronously and never enter this state. Both the payments
// table and till_sales carry pending card-sale rows and are swept here.
const stalePendingPaymentAge = 24 * time.Hour

// stalePendingKeyedAge is how old a pending row with a stored idempotency key
// (but no square_payment_id — the lost-response case) must be before the sweep
// reconciles it at Square by replaying the key. It is deliberately 2h EARLIER
// than stalePendingPaymentAge so the replay lands comfortably inside Square's
// ~24h idempotency-key retention window: replaying at exactly 24h risks the key
// already having expired, and an expired key would make the probe rejection
// look like "never charged" even when the charge actually landed. Rows older
// than stalePendingPaymentAge when swept can no longer be replayed
// trustworthily and fall back to the legacy blind-fail + WARN.
const stalePendingKeyedAge = 22 * time.Hour

// SweepStalePendingPayments resolves stale pending payments and till sales; see the rationale block on stalePendingPaymentAge above.
func SweepStalePendingPayments(ctx context.Context) (int, error) {
	cutoff := clock.Now().Add(-stalePendingPaymentAge)
	keyedCutoff := clock.Now().Add(-stalePendingKeyedAge)

	// Pass 0: stranded Square-less MANUAL refund rows at the attempt cap
	// (maxManualRefundAttempts). The Square-less pre-pass inside
	// sweepManualPendingSquareRefunds (refunds.go) reconciles only rows with
	// refund_attempts < maxManualRefundAttempts; legacy rows
	// that already hit the cap are never reconciled by it and would stay
	// 'pending' forever, permanently blocking the over-refund guard. Such rows
	// can never be refunded via Square (no square_payment_id), so they are
	// marked 'failed' + admin-notified here for in-person arrangement (F10).
	sqlessRefundCount, sqlessErr := sweepSquarelessManualRefundsAtAttemptCap(ctx)
	if sqlessErr != nil {
		log.Printf("Failed to reconcile Square-less manual refunds at the 3-attempt cap: %v", sqlessErr)
	}

	// Pass 1 (earlier cutoff): rows with a stored idempotency key but NO
	// square_payment_id are the lost-response case — the charge may have landed
	// at Square with the response lost. They are reconciled at Square by
	// replaying the key (ReplayPaymentByKey) while the key is still inside
	// Square's ~24h retention window: a COMPLETED charge is rescued to
	// 'completed' with the real square_payment_id, a charge Square proves never
	// happened is failed (and a till sale's funded gift card clawed back), an
	// ambiguous answer leaves the row pending for the next run, and a row
	// already past the retention window is blind-failed with a WARN exactly as
	// the legacy sweep did (replaying an expired key would misread the probe
	// rejection as "never charged").
	payKeyedCount, payKeyedCompleted, payKeyedUnverified, err := sweepKeyedStaleRows(ctx, "payments", keyedCutoff)
	if err != nil {
		return 0, err
	}
	tillKeyedCount, tillKeyedCompleted, tillKeyedUnverified, err := sweepKeyedStaleRows(ctx, "till_sales", keyedCutoff)
	if err != nil {
		return 0, err
	}

	// Pass 2 (legacy 24h cutoff): rows WITH a square_payment_id are reconciled
	// by payment id; rows with neither a payment id nor a stored key cannot be
	// reconciled and are failed directly (WARN — the charge outcome is unknown).
	payCount, payCompleted, err := sweepStaleRows(ctx, "payments", cutoff)
	if err != nil {
		return 0, err
	}
	tillCount, tillCompleted, err := sweepStaleRows(ctx, "till_sales", cutoff)
	if err != nil {
		return 0, err
	}

	total := sqlessRefundCount + payKeyedCount + tillKeyedCount + payCount + tillCount
	payTotal := payKeyedCount + payCount
	tillTotal := tillKeyedCount + tillCount
	completed := payKeyedCompleted + tillKeyedCompleted + payCompleted + tillCompleted
	if total > 0 {
		log.Printf("[SWEEP] Resolved %d stale pending payments (%d payments, %d till sales) older than %s — late retries will be rejected, preventing a second Square charge; %d reconciled to completed against Square (%d payments, %d till sales)", total, payTotal, tillTotal, stalePendingPaymentAge, completed, payKeyedCompleted+payCompleted, tillKeyedCompleted+tillCompleted)
	}
	// Routine sweep bookkeeping, not an incident: failing stale pending rows is
	// the sweep's DESIGNED behaviour. A row swept to failed may still have been
	// charged at Square with a lost response, so note it at WARN level for an
	// admin doing a periodic money reconciliation — but this fires on every
	// normal run and must not be elevated to CRITICAL (which is reserved for
	// genuinely unrecoverable post-charge branches). Rows the keyed reconcile
	// PROVED never charged are deliberately excluded from the WARN (they cannot
	// have moved money); only rows failed without a reconcile proof — keyless
	// rows and keyed rows past the retention window — are counted.
	if payKeyedUnverified > 0 {
		log.Printf("[SWEEP] WARN: %d pending payments with a stored idempotency key but no square_payment_id were marked failed without a replay reconcile (key retention window already closed) — may have been charged at Square with a lost response — verify before refunding/charging", payKeyedUnverified)
	}
	if tillKeyedUnverified > 0 {
		log.Printf("[SWEEP] WARN: %d pending till sales with a stored idempotency key but no square_payment_id were marked failed without a replay reconcile (key retention window already closed) — may have been charged at Square with a lost response", tillKeyedUnverified)
	}
	if payCount > 0 {
		log.Printf("[SWEEP] WARN: %d pending payments marked failed may have been charged at Square with a lost response — verify before refunding/charging", payCount-payCompleted)
	}
	if tillCount > 0 {
		log.Printf("[SWEEP] WARN: %d pending till sales marked failed may have been charged at Square with a lost response", tillCount-tillCompleted)
	}
	return total, nil
}

// staleRow is one stale pending row read by the sweep so it can reconcile
// rows that carry a Square reference BEFORE failing them. For till_sales rows
// the gift-card context needed to claw back funded money on a definitive
// failure is carried alongside: the card id, who it was redeemed to, whether
// this sale created the card (created_at equality — provable because both
// timestamps are the transaction-start NOW() in the same tx), and the sale
// amount (the exact funding this sale added).
type staleRow struct {
	ID              string
	SquarePaymentID string
	// IdempotencyKey is the deterministic Square idempotency key stored on the
	// pending row ("" when absent). Rows WITH a key but NO square_payment_id are
	// the lost-response case: the sweep replays the key at Square to learn the
	// true charge outcome before declaring failure.
	IdempotencyKey string
	// SquareSourceID is the row's CURRENT square_source_id — the source_id sent
	// in the latest CreatePayment attempt, refreshed whenever a same-key retry
	// reuses the pending row. The replay-by-key overrides the stored snapshot's
	// embedded source with this value so the replayed body matches the source
	// the retained key actually used. Replaying a different body would return
	// IDEMPOTENCY_KEY_REUSED, which proves nothing about whether the charge
	// landed.
	SquareSourceID string
	// SquareRequestSnapshot is the verbatim original CreatePayment request JSON
	// stored on the row at charge time (square_request_snapshot) — the FULL
	// body the replay-by-key must repeat (source, key, amount, customer_id,
	// reference_id, note, buyer_email_address, verification_token, ...).
	// Square's idempotency dedup compares the whole request, so a replay built
	// from partial row data returns IDEMPOTENCY_KEY_REUSED for a RETAINED key
	// and the row stays pending forever (safe but never auto-rescued). Nil for
	// legacy rows — the sweep then rebuilds the minimal body from the stored
	// key + source + amount.
	SquareRequestSnapshot []byte
	// AmountPence is the row's charge amount in pence — the amount the original
	// CreatePayment used. The replay-by-key must repeat it so Square's
	// idempotency dedup returns the original payment.
	AmountPence int64
	// CreatedAt is the pending row's creation time; rows already past Square's
	// idempotency-key retention window cannot be replayed trustworthily.
	CreatedAt time.Time
	// BookingID is the payments row's booking_id ("" when the row has none).
	// A payments row with NO booking is a gift-card purchase (BuyGiftCard
	// inserts without a booking): rescuing it to 'completed' on a Square
	// COMPLETED reconcile would permanently block the same-key retry that
	// delivers the card, so such rows are kept pending instead (C6).
	BookingID *string
	// CreatedBy is the payments row's created_by user id (gift-card purchases
	// always carry the purchaser), used to attribute the critical-payment admin
	// notification.
	CreatedBy      *string
	ItemID         string  // till_sales.item_id — the gift card ("" when NULL / non-gift-card)
	RedeemToUserID *string // gift_cards.redeemed_by — user credited by a create-with-redeem
	IsCreate       bool    // true when this sale created the gift card (timestamps equal)
	HasGiftCard    bool    // false when the LEFT JOIN found no gift_cards row (gc.id IS NULL)
	TotalAmount    float64 // till_sales.total_amount — the funding this sale added
}

// sweepStaleRows resolves the stale pending rows of one table. Rows with a
// square_payment_id are reconciled at Square first (COMPLETED → 'completed',
// anything else → 'failed' exactly as the legacy bulk UPDATE did); rows
// without one cannot be reconciled and are failed directly. A till_sales row
// whose reconcile PROVES the charge never completed (NOT_FOUND / non-COMPLETED)
// also claws back the funded gift card atomically with the failed mark; the
// blind-fail path (no square_payment_id — the charge may have landed) never
// claws back. Returns the total rows resolved and how many were rescued to
// 'completed'.
func sweepStaleRows(ctx context.Context, table string, cutoff time.Time) (resolved int, completed int, err error) {
	switch table {
	case "payments", "till_sales":
	default:
		return 0, 0, fmt.Errorf("sweep: unknown stale table %q", table)
	}
	stale, err := fetchStaleRows(ctx, table, cutoff, false)
	if err != nil {
		return 0, 0, err
	}
	for _, r := range stale {
		// B1: a row whose auto-refund of a replay-induced duplicate charge is
		// still PENDING at Square must never be blind-failed (or have its gift
		// card clawed back) — the refund is non-terminal and may still settle.
		// The B1 re-poll pass resolves it on settlement.
		if hasInFlightSweepDuplicateRefund(ctx, table, r.ID) {
			log.Printf("Stale pending %s row %s has a sweep auto-refund of a duplicate charge still pending at Square — leaving pending until the refund settles", table, r.ID)
			continue
		}
		if r.SquarePaymentID != "" {
			switch reconcileStalePaymentAtSquare(ctx, table, r.SquarePaymentID) {
			case staleReconcileCompleted:
				if table == "payments" && r.BookingID == nil {
					// Gift-card purchase row: the charge landed at Square but
					// the gift card was never delivered (C6). Completing the row
					// permanently blocks the same-key retry that delivers the
					// card — leave it pending and alert.
					leaveGiftCardPurchasePending(ctx, r)
					continue
				}
				// F3: a charge Square reports COMPLETED must never be
				// completed on a booking that was cancelled during the pending
				// window — the cancellation refund path computes refunds from
				// completed payments and would miss it, charging the customer
				// with NO automatic refund. Re-read bookings.status (FOR
				// UPDATE) and refuse on a cancelled booking. Rows with no
				// booking (gift-card purchases, till_sales) are never gated.
				if table == "payments" {
					switch gateStalePaymentRescueOnBooking(ctx, r) {
					case staleBookingGateRefused:
						resolved++
						continue
					case staleBookingGateUnknown:
						continue
					}
				}
				if rescueStaleRowCompleted(ctx, table, r.ID) {
					resolved++
					completed++
				}
				continue
			case staleReconcileLeavePending:
				// Square's answer was ambiguous (transport/5xx) — the charge
				// may still be in flight at Square. Do NOT touch the row: the
				// next sweep run reconciles it again, and a same-key retry
				// must still be able to reuse the pending row if the charge
				// actually completed.
				log.Printf("Stale pending %s row %s left pending (Square reconcile ambiguous) — will retry next sweep", table, r.ID)
				continue
			}
			// staleReconcileDefinitivelyFailed falls through to the fail path.
		}
		// Fail path. A till-sale reconcile that PROVED the charge never
		// completed (NOT_FOUND / non-COMPLETED) claws back the funded gift
		// card atomically with the failed mark (HIGH-1). The blind-fail path
		// (no square_payment_id — the charge outcome is unknown) NEVER claws
		// back: the money may have landed at Square.
		if table == "till_sales" && r.SquarePaymentID != "" && r.HasGiftCard {
			if clawbackTillSaleFunding(ctx, r) {
				resolved++
			}
			continue
		}
		if failStaleRow(ctx, table, r.ID) {
			resolved++
			// A5a: blind-failing a row with NO square_payment_id leaves the
			// charge outcome unknown (the money may have landed at Square with a
			// lost response), so surface it in the admin notification centre.
			// Rows that reach this line WITH a square_payment_id were PROVED
			// never-charged by the by-id reconcile and need no alert.
			if r.SquarePaymentID == "" {
				notifyStaleRowCritical(ctx, r)
			}
		}
	}
	return resolved, completed, nil
}

// sweepKeyedStaleRows resolves stale pending rows that carry a stored
// idempotency key but no square_payment_id — the lost-response case, where the
// charge may have completed at Square with the response never reaching the
// app. Such rows are reconciled at Square by replaying the key while it is
// still inside Square's ~24h retention window (the earlier stalePendingKeyedAge
// cutoff guarantees this):
//
//   - a COMPLETED payment under the key → rescued to 'completed' with the real
//     square_payment_id written back (the customer WAS charged);
//   - a payment Square proves never happened (unknown key / FAILED status) →
//     marked 'failed', and a till sale's funded gift card is clawed back
//     (reconcile PROVED the funding has no charge behind it);
//   - an ambiguous answer (transport/5xx) → left pending for the next run;
//   - a row already older than the retention window when swept → cannot be
//     replayed trustworthily (an expired key would misread the probe rejection
//     as "never charged" even when the charge landed), so it is blind-failed
//     with a WARN exactly as the legacy sweep did.
//
// Returns the total rows resolved, how many were rescued to 'completed', and
// how many were marked failed WITHOUT a reconcile proof (blind-fail WARNs).
func sweepKeyedStaleRows(ctx context.Context, table string, cutoff time.Time) (resolved, completed, unverifiable int, err error) {
	switch table {
	case "payments", "till_sales":
	default:
		return 0, 0, 0, fmt.Errorf("sweep: unknown stale table %q", table)
	}
	stale, err := fetchStaleRows(ctx, table, cutoff, true)
	if err != nil {
		return 0, 0, 0, err
	}
	// Square's idempotency-key retention window closes at stalePendingPaymentAge;
	// a row older than that when swept can no longer be replayed trustworthily.
	replayExpired := clock.Now().Add(-stalePendingPaymentAge)
	for _, r := range stale {
		// B1: a row whose auto-refund of a replay-induced duplicate charge is
		// still PENDING at Square must be left alone — re-playing its expired
		// idempotency key can land ANOTHER charge, and blind-failing or clawing
		// back while the refund is non-terminal would reverse money that may
		// still come back. The B1 re-poll pass resolves it on settlement.
		if hasInFlightSweepDuplicateRefund(ctx, table, r.ID) {
			log.Printf("Stale pending %s row %s has a sweep auto-refund of a duplicate charge still pending at Square — leaving pending until the refund settles", table, r.ID)
			continue
		}
		if r.CreatedAt.Before(replayExpired) {
			// Key retention window already closed — replaying would misread an
			// expired key as "never charged". Blind-fail + WARN exactly as the
			// legacy sweep did; a till sale's funded gift card is NOT clawed
			// back (the charge outcome is unknown, the money may have landed).
			// A5a: this blind-fail can be hiding a real charge (the lost
			// response the stored key was meant to reconcile), so the admin
			// notification centre must surface it too.
			if failStaleRow(ctx, table, r.ID) {
				resolved++
				unverifiable++
				notifyStaleRowCritical(ctx, r)
			}
			log.Printf("Stale pending %s row %s has a stored idempotency key but is already past Square's key retention window — marked failed without a replay reconcile (may have been charged with a lost response)", table, r.ID)
			continue
		}
		switch res, sqPayID := reconcileStalePaymentByKey(ctx, table, r); res {
		case staleReconcileCompleted:
			if table == "payments" && r.BookingID == nil {
				// Gift-card purchase row (C6): the charge landed at Square but
				// the card was never delivered. Completing the row blocks the
				// same-key retry that delivers the card — leave it pending.
				leaveGiftCardPurchasePending(ctx, r)
				continue
			}
			// F3: same money-safety gate as the by-id rescue above — a charge
			// Square reports COMPLETED must never be completed on a booking
			// that was cancelled during the pending window.
			if table == "payments" {
				switch gateStalePaymentRescueOnBooking(ctx, r) {
				case staleBookingGateRefused:
					resolved++
					continue
				case staleBookingGateUnknown:
					continue
				}
			}
			if rescueKeyedStaleRowCompleted(ctx, table, r.ID, sqPayID) {
				resolved++
				completed++
			}
		case staleReconcileLeavePending:
			// Ambiguous replay — the charge may still be in flight. Leave the
			// row pending; the next sweep run reconciles it again.
			log.Printf("Stale pending %s row %s left pending (replay-by-key reconcile ambiguous) — will retry next sweep", table, r.ID)
		case staleReconcileDefinitivelyFailed:
			// Square proved the charge never happened (key unknown / FAILED) —
			// a till sale's funded gift card is clawed back atomically with the
			// failed mark, unlike the blind-fail path where the outcome is unknown.
			if table == "till_sales" && r.HasGiftCard {
				if clawbackTillSaleFunding(ctx, r) {
					resolved++
				}
				continue
			}
			if failStaleRow(ctx, table, r.ID) {
				resolved++
			}
		}
	}
	return resolved, completed, unverifiable, nil
}

// fetchStaleRows reads the stale pending rows of one table that are older than
// cutoff. keyedOnly restricts the query to rows that can be reconciled by
// replaying a stored idempotency key: those with a key but no square_payment_id
// (rows WITH a square_payment_id are reconciled by payment id in the main
// pass). The legacy till_sales sweep only touches card methods — cash and
// on_the_house are committed synchronously and never pending, but the
// predicate is kept so behaviour is byte-identical for any unexpected row.
func fetchStaleRows(ctx context.Context, table string, cutoff time.Time, keyedOnly bool) ([]staleRow, error) {
	keyedPredicate := ""
	if keyedOnly {
		keyedPredicate = ` AND idempotency_key IS NOT NULL AND square_payment_id IS NULL`
	}
	methodFilter := ""
	if table == "till_sales" {
		methodFilter = ` AND payment_method IN ('online_square', 'in_person_card')`
	}
	var rows pgx.Rows
	var err error
	if table == "till_sales" {
		rows, err = db.Conn.Query(ctx, `
			SELECT ts.id, COALESCE(ts.square_payment_id, ''), COALESCE(ts.idempotency_key, ''),
			       COALESCE(ts.square_source_id, ''), COALESCE(ts.square_request_snapshot, ''),
			       ts.created_at, ts.item_id, gc.redeemed_by,
			       (ts.created_at = gc.created_at) AS is_create,
			       (gc.id IS NOT NULL) AS has_gift_card, ts.total_amount
			FROM till_sales ts
			LEFT JOIN gift_cards gc ON gc.id = ts.item_id
			WHERE ts.status = 'pending' AND ts.created_at < $1`+methodFilter+keyedPredicate+`
		`, cutoff)
	} else {
		// table is an internal constant ("payments"), never user input, but the
		// identifier is routed through pgx.Identifier.Sanitize — the same
		// treatment failStaleRow / rescueStaleRowCompleted give the table name —
		// so no raw, unquoted table name is ever concatenated into the statement.
		rows, err = db.Conn.Query(ctx, `
			SELECT id, COALESCE(square_payment_id, ''), COALESCE(idempotency_key, ''),
			       COALESCE(square_source_id, ''), COALESCE(square_request_snapshot, ''),
			       created_at, amount, booking_id, created_by
			FROM `+pgx.Identifier{table}.Sanitize()+`
			WHERE status = 'pending' AND created_at < $1`+keyedPredicate+`
		`, cutoff)
	}
	if err != nil {
		return nil, err
	}
	defer rows.Close()
	var stale []staleRow
	for rows.Next() {
		r, scanErr := scanStaleRow(table, rows)
		if scanErr != nil {
			log.Printf("Failed to scan stale pending row from %s: %v", table, scanErr)
			continue
		}
		stale = append(stale, r)
	}
	return stale, rows.Err()
}

// scanStaleRow scans one row produced by fetchStaleRows into a staleRow,
// deriving the replay amount (in pence) from the stored pound figure — the
// original CreatePayment amount the replay-by-key must repeat.
func scanStaleRow(table string, rows pgx.Rows) (staleRow, error) {
	var r staleRow
	if table == "till_sales" {
		var itemID, redeemedBy, snapshot sql.NullString
		var isCreate *bool
		var hasGiftCard bool
		if err := rows.Scan(&r.ID, &r.SquarePaymentID, &r.IdempotencyKey, &r.SquareSourceID, &snapshot, &r.CreatedAt,
			&itemID, &redeemedBy, &isCreate, &hasGiftCard, &r.TotalAmount); err != nil {
			return r, err
		}
		r.SquareRequestSnapshot = []byte(snapshot.String)
		r.ItemID = itemID.String
		if redeemedBy.Valid && redeemedBy.String != "" {
			r.RedeemToUserID = &redeemedBy.String
		}
		r.IsCreate = isCreate != nil && *isCreate
		r.HasGiftCard = hasGiftCard
		r.AmountPence = int64(math.Round(r.TotalAmount * 100))
		return r, nil
	}
	var amount float64
	var bookingID, createdBy, snapshot sql.NullString
	if err := rows.Scan(&r.ID, &r.SquarePaymentID, &r.IdempotencyKey, &r.SquareSourceID, &snapshot, &r.CreatedAt, &amount, &bookingID, &createdBy); err != nil {
		return r, err
	}
	r.SquareRequestSnapshot = []byte(snapshot.String)
	r.AmountPence = int64(math.Round(amount * 100))
	if bookingID.Valid && bookingID.String != "" {
		b := bookingID.String
		r.BookingID = &b
	}
	if createdBy.Valid && createdBy.String != "" {
		c := createdBy.String
		r.CreatedBy = &c
	}
	return r, nil
}

// failStaleRow marks one stale pending row 'failed'. Returns true when the row
// was updated (status was still 'pending').
func failStaleRow(ctx context.Context, table, id string) bool {
	// table is an internal constant ("payments"/"till_sales"), never user
	// input, but the identifier is routed through pgx.Identifier.Sanitize so no
	// raw, unquoted table name is ever concatenated into the statement.
	tag, err := db.Conn.Exec(ctx, `
		UPDATE `+pgx.Identifier{table}.Sanitize()+` SET status = 'failed', updated_at = NOW()
		WHERE id = $1 AND status = 'pending'
	`, id)
	if err != nil {
		log.Printf("Failed to mark stale pending row %s failed: %v", id, err)
		return false
	}
	return int(tag.RowsAffected()) > 0
}

// rescueStaleRowCompleted marks one stale pending row (whose square_payment_id
// already resolves to a COMPLETED charge) 'completed'. Returns true when the
// row was updated.
func rescueStaleRowCompleted(ctx context.Context, table, id string) bool {
	tag, err := db.Conn.Exec(ctx, `
		UPDATE `+pgx.Identifier{table}.Sanitize()+` SET status = 'completed', updated_at = NOW()
		WHERE id = $1 AND status = 'pending'
	`, id)
	if err != nil {
		log.Printf("Failed to rescue stale pending row %s to completed: %v", id, err)
		return false
	}
	return int(tag.RowsAffected()) > 0
}

// rescueKeyedStaleRowCompleted marks a keyed stale pending row 'completed' with
// the square_payment_id returned by the replay — the lost-response rescue. The
// reconcile is deliberately minimal (status + square_payment_id + updated_at
// only, no split/VAT recomputation): the row is >22h stale and this is a
// reconciliation rescue, mirroring the F3 by-id rescue's minimality. Returns
// true when the row was updated.
func rescueKeyedStaleRowCompleted(ctx context.Context, table, id, squarePaymentID string) bool {
	tag, err := db.Conn.Exec(ctx, `
		UPDATE `+pgx.Identifier{table}.Sanitize()+` SET status = 'completed', square_payment_id = $1, updated_at = NOW()
		WHERE id = $2 AND status = 'pending'
	`, squarePaymentID, id)
	if err != nil {
		log.Printf("Failed to rescue stale pending row %s to completed: %v", id, err)
		return false
	}
	return int(tag.RowsAffected()) > 0
}

// staleBookingGate is the outcome of the pre-completion booking-status recheck
// for a stale pending payment row whose charge Square reports COMPLETED.
type staleBookingGate int

const (
	// staleBookingGateAllowed — the booking is still payable; the rescue may proceed.
	staleBookingGateAllowed staleBookingGate = iota
	// staleBookingGateRefused — the booking is cancelled/lapsed/no-show; the row
	// was marked FAILED and a critical admin notification raised.
	staleBookingGateRefused
	// staleBookingGateUnknown — the booking status could not be read; the row was
	// left pending (never completed on an unknown state).
	staleBookingGateUnknown
)

// gateStalePaymentRescueOnBooking re-reads the booking of a stale pending
// payment row before the sweep rescues it to 'completed' on a Square COMPLETED
// reconcile. It mirrors the live-path guard bookingStatusAllowsCompletedPayment
// (handlers.go): a charge that lands AFTER the booking was cancelled must never
// be silently completed — the cancellation refund path computes refunds from
// completed payments and would miss it, charging a customer for a cancelled
// booking with NO automatic refund (F3).
//
// The booking status is re-read FOR UPDATE inside a transaction so the
// decision serializes against a concurrent cancellation (C5 pattern, mirrors
// recordTerminalPaymentTx). On a cancelled/lapsed/no-show booking the payment
// row is marked FAILED (not completed) and a critical admin notification is
// raised, atomically with the decision, so an operator refunds the customer
// manually. A booking whose status cannot be read is never completed — the row
// is left pending for the next sweep run. Rows with no booking (till_sales;
// gift-card purchases are diverted by the callers before this helper) are
// never gated.
func gateStalePaymentRescueOnBooking(ctx context.Context, r staleRow) staleBookingGate {
	if r.BookingID == nil {
		return staleBookingGateAllowed
	}
	tx, err := db.Conn.Begin(ctx)
	if err != nil {
		log.Printf("CRITICAL: failed to begin booking-status recheck for stale pending payment %s (booking %s): %v — leaving pending — MANUAL RECONCILIATION REQUIRED", r.ID, *r.BookingID, err)
		return staleBookingGateUnknown
	}
	defer func() {
		if err := tx.Rollback(ctx); err != nil && !errors.Is(err, pgx.ErrTxClosed) {
			log.Printf("Failed to rollback booking-status recheck for stale pending payment %s: %v", r.ID, err)
		}
	}()
	var status string
	if err := tx.QueryRow(ctx, `SELECT status FROM bookings WHERE id = $1 FOR UPDATE`, *r.BookingID).Scan(&status); err != nil {
		// Booking gone or unreadable: the money state is unknown. Never
		// complete on an unknown state — a completed payment on a vanished
		// booking would strand the charge outside the refund system.
		log.Printf("CRITICAL: Square reports stale pending payment %s COMPLETED but re-reading booking %s status failed (%v) — leaving pending — MANUAL RECONCILIATION REQUIRED", r.ID, *r.BookingID, err)
		return staleBookingGateUnknown
	}
	if bookingStatusAllowsCompletedPayment(status) {
		// Payable — release the booking lock; the caller rescues the row.
		if cErr := tx.Commit(ctx); cErr != nil {
			log.Printf("CRITICAL: failed to commit booking-status recheck for stale pending payment %s (booking %s): %v — leaving pending — MANUAL RECONCILIATION REQUIRED", r.ID, *r.BookingID, cErr)
			return staleBookingGateUnknown
		}
		return staleBookingGateAllowed
	}
	// Cancelled / lapsed / no-show booking: completing the payment would
	// charge a customer for a booking the cancellation flow already closed,
	// with NO automatic refund. Mark the row FAILED (not completed) and alert
	// ops so an operator refunds the customer manually.
	tag, upErr := tx.Exec(ctx, `
		UPDATE `+pgx.Identifier{"payments"}.Sanitize()+` SET status = 'failed', updated_at = NOW()
		WHERE id = $1 AND status = 'pending'
	`, r.ID)
	if upErr != nil {
		log.Printf("CRITICAL: Square payment for stale pending row %s is COMPLETED but booking %s is %q — marking the row failed errored (%v) — MANUAL RECONCILIATION REQUIRED", r.ID, *r.BookingID, status, upErr)
		return staleBookingGateUnknown
	}
	if cErr := tx.Commit(ctx); cErr != nil {
		log.Printf("CRITICAL: Square payment for stale pending row %s is COMPLETED but booking %s is %q — committing the failed mark errored (%v) — MANUAL RECONCILIATION REQUIRED", r.ID, *r.BookingID, status, cErr)
		return staleBookingGateUnknown
	}
	if int(tag.RowsAffected()) > 0 {
		insertCriticalPaymentNotification(ctx, r.BookingID, r.CreatedBy)
		log.Printf("CRITICAL: stale pending payment %s is COMPLETED at Square but booking %s is %q — payment marked FAILED instead of completed; operator must refund the customer manually", r.ID, *r.BookingID, status)
		return staleBookingGateRefused
	}
	// The row was already resolved concurrently — nothing left to refuse.
	return staleBookingGateUnknown
}

// clawbackTillSaleFunding claws back a stale pending till sale's funded gift
// card (atomically with the failed mark) after a reconcile PROVED the charge
// never completed — the funding has no charge behind it. A sale with no gift
// card is only marked failed. Returns true when the sale was resolved to
// failed; false when it was already resolved by someone else, had no gift card,
// or the clawback failed (CRITICAL logged).
func clawbackTillSaleFunding(ctx context.Context, r staleRow) bool {
	action := "topup"
	if r.IsCreate {
		action = "create"
	}
	if revErr := revertGiftCardFunding(ctx, action, r.ItemID, r.TotalAmount, r.RedeemToUserID, r.ID); revErr != nil {
		if errors.Is(revErr, errTillSaleNotPending) {
			log.Printf("Stale pending till sale %s was already resolved (not pending) — skipping funding clawback", r.ID)
			return false
		}
		log.Printf("CRITICAL: failed to claw back gift card %s funding for stale till sale %s: %v — MANUAL RECONCILIATION REQUIRED: gift card may still be funded", r.ItemID, r.ID, revErr)
		return false
	}
	return true
}

// replayLegitimateRetryWindow is the maximum lag between the pending row's
// creation and a replayed payment's creation for the payment to be the REAL
// charge under a legitimately replayed key. A same-key retry — the documented
// retry path (handlers.go:1579-1591) — creates its charge somewhere between
// the row's creation and the retry-eligible window, so any COMPLETED payment
// created within [row.CreatedAt, row.CreatedAt + replayLegitimateRetryWindow]
// can be that retry charge and must be rescued.
//
// The window is 22h, matching stalePendingKeyedAge: the sweep first replays a
// keyed row once it is 22h old, so a LEGITIMATE same-key retry charge can only
// have landed before that first sweep replay (a retry made after the replay is
// the sweep's OWN expired-key replay, which must NOT be rescued). A window
// larger than the sweep cutoff would hide that second charge behind the
// original row: the sweep replays the row at 22h, Square's ~24h key retention
// may have lapsed, the replay creates a NEW charge at row+22h..24h that lands
// INSIDE the window, and the sweep rescues it as the "legitimate retry" — a
// real double-charge silently hidden (finding 3). The boundary is inclusive: a
// payment created EXACTLY 22h after the row is still within the legitimate
// window.
const replayLegitimateRetryWindow = 22 * time.Hour

// replayRescueLowerBoundSkew is the lower-bound tolerance for a replayed
// COMPLETED payment to still be treated as the ORIGINAL charge under a retained
// key rather than a provably-new duplicate. Rows are inserted pending-first, so
// natural order is row.CreatedAt < Square's created_at by ~0.5-1s — and the DB
// clock can run AHEAD of Square's (independent NTP drift, VM pause/resume),
// which makes a retained-key dedup return the ORIGINAL charge with created <
// r.CreatedAt. Without this tolerance the sweep would declare that original
// payment a "new charge" and auto-refund a charge the customer legitimately
// authorized. A payment created within the skew BEFORE the row is therefore the
// ORIGINAL and is rescued (Loop B MEDIUM — a >1min-ahead DB clock previously
// stranded such a charge pending until the 24h blind-fail); only a payment
// created more than the skew before the row, or after row.CreatedAt +
// replayLegitimateRetryWindow, is ambiguous / a provable expired-key duplicate.
const replayRescueLowerBoundSkew = 5 * time.Minute

// replayMatchesRowAmount reports whether the replayed payment charged the same
// amount the pending row records — the amount the sweep's replay body repeats
// and the amount any same-key retry MUST reuse (the retry path rejects a
// different amount). A replayed payment carrying a DIFFERENT amount cannot be
// the charge this row is waiting on and must never be rescued onto it. A
// payment with no amount (zero — test fixtures; real Square payments always
// carry one) is not refused here: the lag window below is the primary guard.
func replayMatchesRowAmount(r staleRow, pr *square.PaymentResult) bool {
	return pr == nil || pr.Amount == 0 || pr.Amount == r.AmountPence
}

// replayWithinLegitimateWindow reports whether a replayed COMPLETED payment is
// the REAL charge this pending row is waiting on — the ORIGINAL charge under a
// retained key (created ~at row creation) or a later SAME-KEY RETRY charge
// (created between the row's creation and the 22h retry-eligible window, F2).
// The amount must match the row (a retry can never change it) and the payment
// must have been created within replayLegitimateRetryWindow of the row. The
// source is matched by construction: the replay body is rebuilt from the row's
// stored square_request_snapshot with the LIVE square_source_id override, so a
// payment returned by the replay necessarily charged the row's source (Square's
// PaymentResult does not echo the source id back, so it cannot be compared
// directly). A payment created very near the sweep time (lag > 23h) is most
// likely the expired-key replay-induced charge and is NOT legitimate.
func replayWithinLegitimateWindow(r staleRow, pr *square.PaymentResult) bool {
	if !replayMatchesRowAmount(r, pr) {
		return false
	}
	created, ok := parseReplayedCreatedAt(pr)
	if !ok || r.CreatedAt.IsZero() {
		return false
	}
	// The lower bound is replayRescueLowerBoundSkew BEFORE the row: a DB clock
	// running ahead of Square's (independent NTP drift, VM pause/resume) can
	// make a retained-key dedup return the ORIGINAL charge with created_at
	// slightly before the pending row. Such a payment cannot be a provably-new
	// expired-key replay (those land ~22h AFTER the row), so within the skew
	// tolerance it is the legitimate original and must be rescued — not left
	// pending to strand the customer's authorized charge (Loop B MEDIUM).
	return !created.Before(r.CreatedAt.Add(-replayRescueLowerBoundSkew)) && !created.After(r.CreatedAt.Add(replayLegitimateRetryWindow))
}

// isSavedCardSource reports whether a Square source id is a card-on-file
// (saved-card) reference. Only a ccof: source stays valid for recharging long
// after the charge attempt that stored it: a cnon: nonce is single-use, so an
// expired-key replay of a cnon: source is always rejected (proof the charge
// never happened), while a replay of a still-valid ccof: source can land a NEW
// charge under the expired key.
func isSavedCardSource(source string) bool {
	return strings.HasPrefix(source, "ccof:")
}

// parseReplayedCreatedAt parses a PaymentResult's ISO 8601 CreatedAt into the
// instant the replayed payment was created at Square. Real Square always
// returns created_at on a payment, so an empty or unparseable value is a
// client/response anomaly.
func parseReplayedCreatedAt(pr *square.PaymentResult) (time.Time, bool) {
	if pr == nil || pr.CreatedAt == "" {
		return time.Time{}, false
	}
	created, err := time.Parse(time.RFC3339, pr.CreatedAt)
	if err != nil {
		return time.Time{}, false
	}
	return created, true
}

// replayRevealsNewCharge reports whether a COMPLETED keyed replay returned a
// NEW charge rather than the ORIGINAL payment under a retained idempotency key
// (finding A1). A retained-key dedup returns the original payment, created at
// the same instant the pending row was created; a NEW charge made by an
// expired-key replay (Square's ~24h key retention is UNVERIFIED —
// square_http_client.go:626) against the still-valid ccof: source is created
// ~22h later. A same-key RETRY (handlers.go:1579-1591) is a legitimate
// exception: the retry's charge is created between the row's creation and the
// 22h sweep cutoff, so a replayed payment inside replayLegitimateRetryWindow
// is the REAL charge and must be rescued (F2). Refusal is money-safe: a
// replayed payment that cannot be proven to be the original (or a retry
// within the legitimate window) is never rescued (the row stays pending, a
// CRITICAL log is raised and an admin notification inserted), so a hidden
// second charge can never masquerade as the original one. The lower bound of
// the legitimate window is replayRescueLowerBoundSkew BEFORE the row: a DB
// clock ahead of Square's can make the retained-key original look slightly
// older, and such a payment is the legitimate original, not a new charge.
//
// The check runs ONLY against real Square timestamps: it is gated off in an
// explicit dev/mock env because the dev mock returns payments whose CreatedAt
// is the mock's "now" at seed/replay time, uncorrelated with the aged
// created_at the test rows carry (the keyed-reconcile tests age rows 23h while
// seeding the Square payment at test time, and a retained-key dedup returns
// that seeded payment). The gate mirrors the snapshot-decryption gate, which
// also runs only in a non-dev/mock env.
func replayRevealsNewCharge(r staleRow, pr *square.PaymentResult) (newCharge bool, created time.Time, createdOK bool) {
	if IsExplicitDevOrMockEnv() {
		return false, time.Time{}, false
	}
	created, createdOK = parseReplayedCreatedAt(pr)
	if !createdOK || r.CreatedAt.IsZero() {
		// Cannot prove the replayed payment is the original charge — refuse to
		// rescue rather than hide a possible second charge.
		return true, created, createdOK
	}
	return !replayWithinLegitimateWindow(r, pr), created, true
}

// reconcileStalePaymentByKey asks Square for the authoritative status of the
// charge made under a stale pending row's idempotency key and returns the
// tri-state result. The replay sends an IDENTICAL body to the original charge:
// the stored square_request_snapshot (the FULL request — source_id, key,
// amount and every field the original carried), with the source_id overridden
// by the row's CURRENT square_source_id column value (authoritative — a
// same-key reuse refreshes the column while the snapshot JSON is stale).
// Replaying a partial body would
// return IDEMPOTENCY_KEY_REUSED for a RETAINED key and strand the row pending
// forever. Square's idempotency guarantee returns the ORIGINAL payment for a
// retained key (never a second charge); a COMPLETED payment rescues the row to
// 'completed' with its real payment id. A definitive 4xx rejection
// (ErrReplayKeyNotRetained — Square attempted a real charge with the
// expired/used source and refused it, so the charge never happened) or a
// FAILED/CANCELED payment proves the charge never completed and fails the row.
// IDEMPOTENCY_KEY_REUSED is NEVER proof of no charge: with an identical body it
// can only mean the stored source differs from the original (a data bug), so
// the row is left pending with a CRITICAL log. Any OTHER error (transport /
// 5xx / ambiguous) leaves the row pending — the charge may still have completed
// at Square. The second return value is the Square payment id of the completed
// payment ("" otherwise), written back on a rescue.
//
// ENV CONTRACT (finding 4): the sweep and the charge process MUST run with the
// SAME SQUARE_ENVIRONMENT and SQUARE_LOCATION_ID. The stored snapshot embeds
// the location_id used at charge time; if the env/location changes between a
// charge and its replay, the replayed wire body differs and a RETAINED key
// returns IDEMPOTENCY_KEY_REUSED — stranding every retained-key row pending
// (safe) until the 24h blind-fail. This is a single-location deployment; the
// contract is enforced by ops (same env for the sweeper and the API). The
// environment and location are read through square.SquareEnvironment() and
// square.SquareLocationID() — the SAME code path the charge-time HTTP client
// uses (newHTTPClient resolves its base URL and location from those helpers) —
// so the sweep can never drift to a second, independent env read; the
// reconcile below logs the resolved values at each replay as a tripwire.
func reconcileStalePaymentByKey(ctx context.Context, table string, r staleRow) (staleReconcileResult, string) {
	snapshot := r.SquareRequestSnapshot
	// fallbackBody is true when the row has NO stored square_request_snapshot
	// and the minimal body (key + source + amount) is rebuilt. The rebuilt body
	// omits reference_id / customer_id / note / buyer_email_address that the
	// original charge carried, so for a RETAINED key real Square compares the
	// WHOLE body, sees the difference and returns IDEMPOTENCY_KEY_REUSED
	// (stranding the row pending) while the dev mock — which compares only the
	// source — returns the original payment (rescuing it). Both are money-safe;
	// the divergence is dev-vs-prod OBSERVABILITY only, and pre-launch there
	// are no prod legacy rows (every charge now stores its snapshot), so the
	// fallback semantics are deliberately left unchanged.
	fallbackBody := false
	if len(bytes.TrimSpace(snapshot)) == 0 {
		fallbackBody = true
		// Legacy row without a stored request snapshot — rebuild the minimal
		// identical body (key + source + amount) exactly as the pre-snapshot
		// replay did. Such rows can still be reconciled as long as the stored
		// source/amount match the original charge.
		fallback, mErr := json.Marshal(square.CreatePaymentReq{
			Amount:         r.AmountPence,
			Currency:       "GBP",
			SourceID:       r.SquareSourceID,
			IdempotencyKey: r.IdempotencyKey,
		})
		if mErr != nil {
			log.Printf("Stale pending %s reconcile by key: failed to rebuild replay body for row %s (%v) — leaving pending", table, r.ID, mErr)
			return staleReconcileLeavePending, ""
		}
		snapshot = fallback
	}
	// PROD-mode snapshot decryption: since the AES-GCM snapshot work, the stored
	// square_request_snapshot is ENCRYPTED in a non-mock deployment
	// (SQUARE_ENVIRONMENT production/sandbox — the same gate the 2FA
	// enforcement uses, IsExplicitDevOrMockEnv); the dev mock stores plaintext.
	// Never replay a corrupt snapshot: a decryption failure is a serious error
	// that leaves the row pending with a CRITICAL log for manual reconciliation
	// instead of replaying garbage (which could return a misleading answer).
	if !fallbackBody && !IsExplicitDevOrMockEnv() {
		dec, err := decryptSnapshot(snapshot)
		if err != nil {
			return leavePendingCritical(ctx, r, "stale pending %s reconcile by key: failed to decrypt the stored request snapshot for row %s (%v) — leaving pending — MANUAL RECONCILIATION REQUIRED", table, r.ID, err)
		}
		snapshot = dec
	}
	// The stored snapshot embeds the source_id of the ORIGINAL charge, but a
	// pending row REUSED by a same-key retry has its square_source_id column
	// refreshed to the retry's source while the snapshot JSON stays stale (the
	// write side now refreshes the snapshot too). Replaying the stale embedded
	// source under a key Square already retains for the new one would return
	// IDEMPOTENCY_KEY_REUSED and strand the row pending — so rebuild the replay
	// body with the LIVE column value, which is authoritative (set at charge
	// time, refreshed on every reuse). The minimal snapshot-less fallback body
	// above is already built from the live source and needs no override. An
	// unparseable snapshot must never look like proof of no charge — leave the
	// row pending for manual reconciliation.
	if !fallbackBody && r.SquareSourceID != "" {
		var req square.CreatePaymentReq
		if err := json.Unmarshal(snapshot, &req); err != nil {
			log.Printf("Stale pending %s reconcile by key: failed to parse stored request snapshot for row %s to override the source_id (%v) — leaving pending", table, r.ID, err)
			return staleReconcileLeavePending, ""
		}
		req.SourceID = r.SquareSourceID
		overridden, mErr := json.Marshal(req)
		if mErr != nil {
			log.Printf("Stale pending %s reconcile by key: failed to rebuild replay body with the current square_source_id for row %s (%v) — leaving pending", table, r.ID, mErr)
			return staleReconcileLeavePending, ""
		}
		snapshot = overridden
	}
	// The replay repeats the stored request snapshot — with the live source_id
	// override above — so Square's idempotency dedup returns the original
	// payment for a retained key. The
	// sweep resolves its Square environment and location through the same
	// helpers the charge-time HTTP client uses (square.SquareEnvironment /
	// square.SquareLocationID), so the replay and the charge can never read
	// two different env sources (see the ENV CONTRACT above). The values are
	// logged on each replay as a tripwire for env/location drift between the
	// sweeper and the API.
	log.Printf("[SWEEP] replay-by-key reconcile for %s row %s: SQUARE_ENVIRONMENT=%q SQUARE_LOCATION_ID=%q (must match the charge-time env/location for identical-body idempotency)", table, r.ID, square.SquareEnvironment(), square.SquareLocationID())
	pr, err := SquareClient.ReplayPaymentByKey(ctx, snapshot)
	if err != nil {
		if errors.Is(err, square.ErrReplayKeyNotRetained) {
			// A1: a rejection of a replayed charge against a SAVED-CARD (ccof:)
			// source is NOT proof the original charge never happened — the same
			// key-retention race that lets the replay land a NEW charge can
			// leave that charge even when the probe returns a rejection. Blindly
			// failing (and clawing back a till sale's funded gift card) on a
			// ccof source could reverse money a replay-created charge already
			// took. Leave the row pending and alert ops. A cnon-source
			// (spent-nonce) rejection REMAINS definitive proof of no charge (a
			// single-use nonce cannot be recharged), keeping the proven-failed
			// path and its clawback.
			if isSavedCardSource(r.SquareSourceID) {
				return leavePendingCritical(ctx, r, "stale pending %s reconcile by key: Square rejected the identical-body replay (no payment under the stored key) but the row's source is a still-valid saved card (ccof:) — the replay may have landed a NEW charge under an expired idempotency key — leaving row %s PENDING without failing/clawing back — MANUAL RECONCILIATION REQUIRED: verify at Square whether a charge exists before re-issuing", table, r.ID)
			}
			log.Printf("Stale pending %s reconcile by key: Square has no payment under the stored idempotency key (identical-body replay rejected) — marking failed; the charge provably never happened", table)
			return staleReconcileDefinitivelyFailed, ""
		}
		if square.ErrorCode(err) == "IDEMPOTENCY_KEY_REUSED" {
			if fallbackBody {
				// Snapshot-less fallback row: the minimal rebuilt body cannot be
				// identical to the original charge, so real Square rejects the
				// retained-key replay while the dev mock (source-aware only)
				// rescues it. The stranded row would otherwise be invisible
				// until the 24h blind-fail — surface it now (finding 2).
				return leavePendingCritical(ctx, r, "stale pending %s reconcile by key hit IDEMPOTENCY_KEY_REUSED via the minimal snapshot-less fallback body (key=%s) — real Square compares the WHOLE request (reference_id/customer_id/note/buyer_email_address absent from the rebuilt body) and rejects the identical-key replay, stranding the row pending; the dev mock would rescue it — dev-vs-prod observability divergence, NOT proof the charge never happened — MANUAL RECONCILIATION REQUIRED", table, r.IdempotencyKey)
			}
			return leavePendingCritical(ctx, r, "stale pending %s reconcile by key hit IDEMPOTENCY_KEY_REUSED — the stored square_source_id differs from the original charge's source (data bug); this is NOT proof the charge never happened — leaving pending — MANUAL RECONCILIATION REQUIRED", table)
		}
		log.Printf("Stale pending %s reconcile by idempotency key hit an ambiguous error (%v) — leaving pending for a later sweep run", table, err)
		return staleReconcileLeavePending, ""
	}
	// Square's terminal payment states are COMPLETED, CANCELED, FAILED;
	// APPROVED (authorization-only, delayed capture) and PENDING are
	// NON-terminal — both can still transition to COMPLETED, so clawing back
	// the funded gift card on either would risk reversing a charge that later
	// lands. This app always creates payments with autocomplete (default true),
	// so it never produces APPROVED/PENDING rows today, but the classification
	// must match Square's documented state machine.
	switch pr.Status {
	case "COMPLETED":
		// A1: a replayed COMPLETED payment created long AFTER the pending row
		// is a NEW charge Square made against the still-valid source with an
		// expired idempotency key (Square's ~24h key retention is UNVERIFIED —
		// square_http_client.go:626), NOT the original charge a retained key
		// returns. Rescuing the row with the new payment id would hide the
		// second charge behind the original. Leave the row pending and alert
		// ops so both charges can be reconciled at Square and the duplicate
		// refunded.
		if newCharge, created, createdOK := replayRevealsNewCharge(r, pr); newCharge {
			// B1 caveat: auto-refund ONLY a PROVABLY-created-later duplicate.
			// An UNPARSEABLE replayed CreatedAt does not prove the payment is a
			// duplicate — it could be the ORIGINAL charge a retained key
			// returned, whose created_at was lost/corrupt. Auto-refunding that
			// would wrongly reverse a legitimately authorized charge, so the
			// pre-B1 outcome is restored for this case: leave the row PENDING
			// with a CRITICAL notification for a human to reconcile at Square
			// (the refund is withheld until a human confirms the second charge
			// exists — never auto-issued against a possibly-original payment).
			if !createdOK {
				return leavePendingCritical(ctx, r, "stale pending %s reconcile by key: the replayed COMPLETED payment %s has an UNPARSEABLE created_at — cannot prove it is a NEW expired-key replay rather than the ORIGINAL charge under a retained key — leaving row %s PENDING — MANUAL RECONCILIATION REQUIRED: verify at Square whether this is a second charge before refunding", table, pr.ID, r.ID)
			}
			// B1 (MEDIUM 2): a replayed COMPLETED payment created BEFORE the
			// pending row is NOT provably a new expired-key replay — those land
			// ~22h AFTER the row. Only genuinely-before payments reach this
			// line: a payment within replayRescueLowerBoundSkew of the row is
			// already treated as the ORIGINAL retained-key charge by
			// replayWithinLegitimateWindow and rescued. This one is far enough
			// before the row that no clock skew can explain it — the row is
			// left PENDING with a CRITICAL notification for manual
			// reconciliation, never auto-refunded.
			if created.Before(r.CreatedAt) {
				return leavePendingCritical(ctx, r, "stale pending %s reconcile by key: the replayed COMPLETED payment %s was created %s before the pending row %s (beyond the %s clock-skew tolerance) — cannot prove it is a NEW expired-key replay nor the ORIGINAL charge — leaving row %s PENDING — MANUAL RECONCILIATION REQUIRED: verify at Square whether this is a second charge before refunding", table, pr.ID, created.Sub(r.CreatedAt).Round(time.Minute), r.ID, replayRescueLowerBoundSkew, r.ID)
			}
			lag := created.Sub(r.CreatedAt).Round(time.Minute).String()
			// B1: the replayed COMPLETED payment is a REAL charge the customer
			// never authorized (an expired-key replay landed it on the still
			// valid saved-card source, provably created after the pending row).
			// Auto-refund C2 at Square instead of leaving the row pending for a
			// human: the amount is r.AmountPence
			// (the replay repeats the row's amount), the key is fresh, and the
			// reason marks the sweep. When the refund lands, the row is marked
			// failed (the original charge was never found — the caller's
			// definitively-failed branch does that; a till sale's gift-card
			// funding is clawed back there too, since the duplicate has been
			// refunded). A refund Square leaves PENDING is NON-terminal: the row
			// stays pending (no fail, no clawback) and the B1 re-poll pass
			// resolves it when Square settles. Only a refund FAILURE keeps the
			// CRITICAL manual-reconciliation path.
			if refundErr := refundSweepDuplicateCharge(ctx, table, r, pr); refundErr == nil {
				log.Printf("stale pending %s row %s: the replayed COMPLETED payment %s was a NEW charge under an expired idempotency key (lag %s) — auto-refunded the duplicate at Square and marking the row failed (the original charge was never found)", table, r.ID, pr.ID, lag)
				return staleReconcileDefinitivelyFailed, ""
			} else if errors.Is(refundErr, errSweepRefundPending) {
				log.Printf("stale pending %s row %s: the auto-refund of the replay-induced duplicate charge %s is PENDING at Square (non-terminal) — leaving the row pending; the B1 refund re-poll resolves it when Square settles", table, r.ID, pr.ID)
				return staleReconcileLeavePending, ""
			} else {
				return leavePendingCritical(ctx, r, "stale pending %s reconcile by key: the replayed COMPLETED payment %s was created after the pending row %s (lag %s) — a NEW charge under an expired idempotency key; auto-refund FAILED (%v) — leaving the row PENDING — MANUAL RECONCILIATION REQUIRED: check Square for both charges and refund the duplicate", table, pr.ID, r.ID, lag, refundErr)
			}
		}
		return staleReconcileCompleted, pr.ID
	case "CANCELED", "FAILED":
		log.Printf("Stale pending %s is %q at Square (replay by key) — marking failed", table, pr.Status)
		return staleReconcileDefinitivelyFailed, ""
	case "APPROVED", "PENDING":
		log.Printf("Stale pending %s is %q at Square (replay by key, non-terminal) — leaving pending for a later sweep run", table, pr.Status)
		return staleReconcileLeavePending, ""
	default:
		log.Printf("Stale pending %s is %q at Square (replay by key) — marking failed", table, pr.Status)
		return staleReconcileDefinitivelyFailed, ""
	}
}

// errSweepRefundPending is the sentinel refundSweepDuplicateCharge returns when
// Square accepted the auto-refund of a replay-induced duplicate charge but left
// it PENDING — a NON-terminal state: the refund may still complete (the
// duplicate is reversed) or fail. The caller must NOT treat it as success: the
// parent row is left PENDING (never marked failed, a till sale's funded gift
// card is never clawed back) so a later sweep run can re-poll the refund. The
// refund's idempotency key ("sweepdup-"+paymentID) is deterministic, so the
// re-poll finds the SAME refund at Square.
var errSweepRefundPending = errors.New("sweep duplicate-charge refund pending at Square")

// sweepDuplicateRefundReason is the audit-trail reason carried by every
// refunds row for a sweep auto-refund of a replay-induced duplicate charge
// (B1). The B1 re-poll pass (sweepPendingB1Refunds, refunds.go) and the
// in-flight guard (hasInFlightSweepDuplicateRefund) match on it, so it must
// stay in lockstep with refunds.go. For a till_sale the reason carries the
// parent till_sale id (see sweepDuplicateRefundReasonFor) — refunds has no
// till_sale column and the refund must link back to the sale the re-poll pass
// claws back when Square settles.
const sweepDuplicateRefundReason = "duplicate charge — sweep replay"

// sweepDuplicateRefundReasonFor returns the refunds-row reason for a sweep
// auto-refund. tillSaleID is "" for payments-table rows (whose parent is the
// refund's own payment_id); a till_sale's parent is encoded in the reason
// because refunds.payment_id is FK'd to payments and the sale has no payments
// row of its own.
func sweepDuplicateRefundReasonFor(tillSaleID string) string {
	if tillSaleID == "" {
		return sweepDuplicateRefundReason
	}
	return sweepDuplicateRefundReason + " (till_sale " + tillSaleID + ")"
}

// refundSweepDuplicateCharge auto-refunds a replayed COMPLETED payment that the
// sweep proved to be a NEW charge under an expired idempotency key (B1) — money
// the customer never authorized. The refund reuses the existing Square refund
// path (SquareClient.RefundPayment) with:
//
//   - amount pr.Amount — the replayed payment's ACTUAL charged amount. The row's
//     stored amount (r.AmountPence) can differ when the original charge applied
//     a deposit-with-discount (chargeAmount = requested - discount): the row
//     records the discounted charge, and the replay repeats that discounted
//     body, so the duplicate charged exactly pr.Amount;
//   - a deterministic idempotency key derived from the replayed payment's id,
//     so a re-run refunding the SAME duplicate dedups at Square instead of
//     issuing a second refund, while a different duplicate on a later replay
//     gets a fresh key and is refunded too;
//   - reason "duplicate charge — sweep replay" for the audit trail.
//
// A refunds row is recorded for BOTH payments-table and till_sale rows (a
// till_sale's refund attaches to a synthetic payments row created for the
// duplicate charge, since refunds.payment_id is FK'd to payments; the insert
// is idempotent on the deterministic refund key, whose UNIQUE constraint
// doubles as the dedup guard), and an admin notification is inserted so an
// operator sees the auto-refund.
//
// Return semantics:
//
//   - nil — the refund COMPLETED at Square; the caller marks the row
//     definitively failed (the ORIGINAL charge was never found) and, for a till
//     sale, claws back the funded gift card — the duplicate has been reversed;
//   - errSweepRefundPending — the refund is PENDING (non-terminal); the caller
//     leaves the row pending; the B1 re-poll pass (sweepPendingB1Refunds,
//     refunds.go) resolves the row when Square settles;
//   - any other error — the money state at Square is untouched; the caller
//     keeps the CRITICAL manual-reconciliation path.
func refundSweepDuplicateCharge(ctx context.Context, table string, r staleRow, pr *square.PaymentResult) error {
	if pr == nil || pr.ID == "" {
		return errors.New("replayed payment has no Square payment id to refund")
	}
	if pr.Amount <= 0 {
		return fmt.Errorf("refusing to auto-refund a non-positive amount %d pence for replayed payment %s (row %s)", pr.Amount, pr.ID, r.ID)
	}
	// Deterministic per-duplicate key: Square dedups same-key refunds, so a
	// re-run replaying the same C2 never double-refunds. "sweepdup-" + Square
	// payment id stays well under Square's 45-char idempotency-key limit.
	refundKey := "sweepdup-" + pr.ID
	if len(refundKey) > maxIdempotencyKeyLength {
		refundKey = truncateIdempotencyKey("sweepdup", pr.ID)
	}
	res, refundErr := SquareClient.RefundPayment(ctx, square.RefundPaymentReq{
		PaymentID:      pr.ID,
		Amount:         pr.Amount,
		IdempotencyKey: refundKey,
		Reason:         sweepDuplicateRefundReason,
	})
	if refundErr != nil {
		return fmt.Errorf("auto-refund of replay-induced duplicate charge %s failed: %w", pr.ID, refundErr)
	}

	status := "completed"
	pending := false
	switch res.Status {
	case "PENDING", "APPROVED":
		// Square's non-terminal refund states — the money has not moved yet but
		// the refund is in flight. NON-terminal: the caller must leave the row
		// pending and never claw back a funded gift card (reversing the funding
		// before Square settles the refund could leave a customer charged with
		// no gift card if the refund later fails).
		status = "pending"
		pending = true
	case "FAILED", "REJECTED":
		// Square definitively rejected the refund — the duplicate charge stands.
		return fmt.Errorf("auto-refund of replay-induced duplicate charge %s was %s at Square", pr.ID, res.Status)
	}

	recordSweepDuplicateRefundRow(ctx, table, r, pr, res.ID, status, refundKey)

	insertCriticalPaymentNotification(ctx, r.BookingID, r.CreatedBy)
	if pending {
		log.Printf("Auto-refund of replay-induced duplicate charge %s (%d pence) for pending row %s is PENDING at Square (refund %s) — leaving the row pending for the refund re-poll", pr.ID, pr.Amount, r.ID, res.ID)
		return errSweepRefundPending
	}
	log.Printf("Auto-refunded replay-induced duplicate charge %s (%d pence) for pending row %s — refund %s", pr.ID, pr.Amount, r.ID, res.ID)
	return nil
}

// recordSweepDuplicateRefundRow writes the refunds row for a sweep auto-refund
// of a replay-induced duplicate charge (B1), idempotently on the deterministic
// refund idempotency key (UNIQUE — a re-run can never mint a second row). For
// a payments-table row the refund attaches to the pending payment row itself.
// A till_sale has no payments row (refunds.payment_id is NOT NULL + FK), so a
// synthetic payments row is created FIRST — 'completed' (the duplicate charge
// genuinely landed at Square) with the duplicate's square_payment_id, so the
// B1 re-poll pass can look the refund up by payment id — and the refund is
// attached to it. The parent till_sale id is carried in the reason so the
// re-poll pass claws it back when Square settles.
func recordSweepDuplicateRefundRow(ctx context.Context, table string, r staleRow, pr *square.PaymentResult, refundID, status, refundKey string) {
	amountPounds := float64(pr.Amount) / 100.0
	paymentID := r.ID
	var bookingID *string
	reason := sweepDuplicateRefundReason
	if table == "payments" {
		bookingID = r.BookingID
	} else {
		// till_sale: create the synthetic payments row for the duplicate charge.
		payKey := truncateIdempotencyKey("sweepdup-pay", pr.ID)
		err := db.Conn.QueryRow(ctx, `
			INSERT INTO payments (payment_type, payment_method, status, amount, square_payment_id, idempotency_key, created_by, created_at)
			VALUES ('full', 'in_person_card', 'completed', $1, $2, $3, $4, NOW())
			ON CONFLICT (idempotency_key) DO NOTHING
			RETURNING id
		`, amountPounds, pr.ID, payKey, r.CreatedBy).Scan(&paymentID)
		if err != nil {
			if !errors.Is(err, pgx.ErrNoRows) {
				log.Printf("CRITICAL: auto-refunded duplicate charge %s at Square (refund %s) but creating the payments row for till sale %s failed: %v — MANUAL RECONCILIATION REQUIRED", pr.ID, refundID, r.ID, err)
				return
			}
			// Re-run: the synthetic row already exists — reuse it.
			if rErr := db.Conn.QueryRow(ctx, `SELECT id FROM payments WHERE idempotency_key = $1`, payKey).Scan(&paymentID); rErr != nil {
				log.Printf("CRITICAL: auto-refunded duplicate charge %s at Square (refund %s) but re-reading the payments row for till sale %s failed: %v — MANUAL RECONCILIATION REQUIRED", pr.ID, refundID, r.ID, rErr)
				return
			}
		}
		reason = sweepDuplicateRefundReasonFor(r.ID)
	}
	if _, insErr := db.Conn.Exec(ctx, `
		INSERT INTO refunds (payment_id, booking_id, amount, square_refund_id, status, origin, reason, idempotency_key, created_by, created_at)
		VALUES ($1, $2, $3, $4, $5, 'manual', $6, $7, $8, NOW())
		ON CONFLICT (idempotency_key) DO UPDATE SET status = EXCLUDED.status, square_refund_id = EXCLUDED.square_refund_id
	`, paymentID, bookingID, amountPounds, refundID, status, reason, refundKey, r.CreatedBy); insErr != nil {
		log.Printf("CRITICAL: auto-refunded duplicate charge %s at Square (refund %s) but recording the refunds row failed: %v — MANUAL RECONCILIATION REQUIRED", pr.ID, refundID, insErr)
	}
}

// hasInFlightSweepDuplicateRefund reports whether a stale pending row carries a
// sweep auto-refund of a replay-induced duplicate charge (B1) that Square left
// PENDING. While the refund is in flight the row must NOT be replayed (a replay
// of the expired-key row could land ANOTHER charge), blind-failed or clawed
// back (the refund is non-terminal — money may still reverse). The B1 re-poll
// pass (sweepPendingB1Refunds, refunds.go) resolves the parent row when Square
// settles. For a till_sale the refund row's reason carries the sale id (see
// sweepDuplicateRefundReasonFor); a payments-table refund's payment_id IS the
// parent row.
func hasInFlightSweepDuplicateRefund(ctx context.Context, table, id string) bool {
	var exists bool
	var err error
	if table == "till_sales" {
		err = db.Conn.QueryRow(ctx, `
			SELECT EXISTS (
				SELECT 1 FROM refunds
				WHERE status = 'pending' AND square_refund_id IS NOT NULL
				  AND reason = $1
			)
		`, sweepDuplicateRefundReasonFor(id)).Scan(&exists)
	} else {
		err = db.Conn.QueryRow(ctx, `
			SELECT EXISTS (
				SELECT 1 FROM refunds
				WHERE payment_id = $1 AND status = 'pending' AND square_refund_id IS NOT NULL
				  AND reason = $2
			)
		`, id, sweepDuplicateRefundReason).Scan(&exists)
	}
	if err != nil {
		log.Printf("Failed to check for an in-flight sweep duplicate refund on %s row %s: %v", table, id, err)
		return false
	}
	return exists
}

// leaveGiftCardPurchasePending keeps a gift-card-purchase payment row (payments
// table, booking_id NULL) pending after Square confirms the charge COMPLETED,
// instead of rescuing it to 'completed'. Completing the row would permanently
// block the same-key retry (BuyGiftCard) that reuses the pending record to
// deliver the card — the customer would stay charged with no gift card (C6).
// The row is left pending with a CRITICAL log + admin notification so the retry
// can still deliver the card and an admin is alerted to reconcile manually.
func leaveGiftCardPurchasePending(ctx context.Context, r staleRow) {
	log.Printf("CRITICAL: gift card purchase payment %s is COMPLETED at Square but the gift card was never issued (issue transaction failed, retry abandoned) — leaving the payment PENDING so a same-key retry can still deliver the card — MANUAL RECONCILIATION REQUIRED", r.ID)
	insertCriticalPaymentNotification(ctx, nil, r.CreatedBy)
}

// insertCriticalPaymentNotification surfaces an unresolved money event in the
// admin notification centre (reason 'critical_payment_log' — the DB-backed
// stand-in for the un-watched CRITICAL payment logs). bookingID is set when the
// issue ties to a booking (untracked terminal charges); userID is set when it
// ties to a user (gift-card purchases). The NOT EXISTS guard keeps ONE
// notification per issue instead of one per sweep run, and requires the prior
// notification to be unacknowledged (acknowledged_at IS NULL) so that after an
// admin acknowledges it, a NEW event for the same booking/user re-notifies.
//
// This is the SWEEP-specific variant of a same-named helper in the webhooks
// package (handlers/webhooks/square.go, insertCriticalPaymentNotification) with
// an INTENTIONAL scoping difference: this one dedups on (reason, booking_id,
// user_id) — booking and/or user — because sweep-originated events may be
// user-attributed without a booking (gift-card purchases) or booking-attributed
// without a user (untracked terminal charges). The webhook variant takes
// (ctx, bookingID, disputeID string), never writes user_id, and dedups on
// (reason, booking_id) or a deterministic per-dispute id. Both share the
// admin_notifications table and the 'critical_payment_log' reason but serve
// different call paths (sweep vs webhook) — do not merge them, and if the
// NOT EXISTS guard shape ever changes, update BOTH copies.
func insertCriticalPaymentNotification(ctx context.Context, bookingID, userID *string) {
	tag, err := db.Conn.Exec(ctx, `
		INSERT INTO admin_notifications (reason, booking_id, user_id, created_at)
		SELECT 'critical_payment_log', $1, $2, NOW()
		WHERE NOT EXISTS (
			SELECT 1 FROM admin_notifications an
			WHERE an.reason = 'critical_payment_log'
			  AND an.booking_id IS NOT DISTINCT FROM $1
			  AND an.user_id IS NOT DISTINCT FROM $2
			  AND an.acknowledged_at IS NULL
		)
	`, bookingID, userID)
	if err != nil {
		log.Printf("Failed to insert admin_notifications for critical payment issue (booking=%v user=%v): %v", bookingID, userID, err)
		return
	}
	if int(tag.RowsAffected()) > 0 {
		log.Printf("Inserted critical-payment admin notification (booking=%v user=%v)", bookingID, userID)
	}
}

// notifyStaleRowCritical inserts a critical-payment admin notification for a
// stale row via the shared insertCriticalPaymentNotification helper — the
// notification's deterministic dedup key is the user attribution (the NOT
// EXISTS guard keeps ONE notification per user instead of one per sweep run).
// Payments rows are attributed by the payer (created_by); till_sales rows by
// the funded gift card's redeemed-to user when there is one. booking_id is
// deliberately not used: the sweep runs after the charge process and a
// booking-attributed notification would pin the booking row through the
// admin_notifications FK (no cascade) for as long as the notification survives.
func notifyStaleRowCritical(ctx context.Context, r staleRow) {
	var userID *string
	if r.CreatedBy != nil {
		userID = r.CreatedBy
	} else {
		userID = r.RedeemToUserID
	}
	insertCriticalPaymentNotification(ctx, nil, userID)
}

// leavePendingCritical is the shared terminal outcome for a stale pending row
// that cannot be safely resolved by the sweep: it logs a CRITICAL line (the
// caller's existing message), raises the deduped critical-payment admin
// notification via notifyStaleRowCritical, and returns
// staleReconcileLeavePending so the row stays pending for a human. Every
// "do not touch, an operator must reconcile" branch — snapshot-decrypt
// failure, the ccof replay rejection, IDEMPOTENCY_KEY_REUSED and the
// replayed-new-charge case (A4) — now runs the identical log + notification
// outcome through this one helper.
func leavePendingCritical(ctx context.Context, r staleRow, format string, args ...any) (staleReconcileResult, string) {
	notifyStaleRowCritical(ctx, r)
	log.Printf("CRITICAL: "+format, args...)
	return staleReconcileLeavePending, ""
}

// staleReconcileResult is the tri-state outcome of reconciling one stale
// pending row against Square. Only a definitively-resolved outcome touches the
// row: an ambiguous answer (transport error / 5xx) leaves it pending so a
// same-key retry can still reuse it if the charge actually completed.
type staleReconcileResult int

const (
	// staleReconcileLeavePending — Square's answer was ambiguous; the row stays
	// pending for the next sweep run.
	staleReconcileLeavePending staleReconcileResult = iota
	// staleReconcileCompleted — Square confirms the charge completed; rescue
	// the row to 'completed'.
	staleReconcileCompleted
	// staleReconcileDefinitivelyFailed — Square proves the charge never
	// completed (payment not found / non-completed status); mark the row
	// 'failed' exactly as the legacy bulk sweep did.
	staleReconcileDefinitivelyFailed
)

// reconcileStalePaymentAtSquare asks Square for the authoritative status of a
// stale pending charge and returns the tri-state result. A COMPLETED payment
// rescues the row to 'completed'; a NOT_FOUND error or any non-COMPLETED status
// proves the charge never completed and fails the row as the legacy bulk sweep
// did. Any OTHER error (transport / 5xx / ambiguous) is NOT treated as a
// definitive failure — the charge may still have completed at Square, and
// marking the row failed would close the double-charge window (blocking a
// same-key retry with a 409) even though the money moved. Such rows stay
// pending for a later run.
func reconcileStalePaymentAtSquare(ctx context.Context, table, squarePaymentID string) staleReconcileResult {
	pr, err := SquareClient.GetPayment(ctx, squarePaymentID)
	if err != nil {
		if squarePaymentErrorIsNotFound(err) {
			log.Printf("Stale pending %s reconcile: Square payment %s not found (%v) — marking failed as the legacy sweep would", table, squarePaymentID, err)
			return staleReconcileDefinitivelyFailed
		}
		log.Printf("Stale pending %s reconcile for Square payment %s hit an ambiguous error (%v) — leaving pending for a later sweep run", table, squarePaymentID, err)
		return staleReconcileLeavePending
	}
	// Square's terminal payment states are COMPLETED, CANCELED, FAILED;
	// APPROVED (authorization-only, delayed capture) and PENDING are
	// NON-terminal — both can still transition to COMPLETED (via
	// CompletePayment or delay_action=COMPLETE), so clawing back the funded
	// gift card on either would risk reversing a charge that later lands.
	// This app always creates payments with autocomplete (default true), so
	// it never produces APPROVED/PENDING rows today, but the classification
	// must match Square's documented state machine (librarian-verified
	// 2026-05-20).
	switch pr.Status {
	case "COMPLETED":
		return staleReconcileCompleted
	case "CANCELED", "FAILED":
		log.Printf("Stale pending %s is %q at Square — marking failed", table, pr.Status)
		return staleReconcileDefinitivelyFailed
	case "APPROVED", "PENDING":
		log.Printf("Stale pending %s is %q at Square (non-terminal) — leaving pending for a later sweep run", table, pr.Status)
		return staleReconcileLeavePending
	default:
		log.Printf("Stale pending %s is %q at Square — marking failed", table, pr.Status)
		return staleReconcileDefinitivelyFailed
	}
}

// squarePaymentErrorIsNotFound reports whether a GetPayment error proves the
// payment does not exist at Square. The structured not-found check is primary
// (square.IsNotFound: NOT_FOUND code / HTTP 404 status / plain "HTTP 404" body);
// the message fallback covers only the dev mock's plain "payment not found"
// error, which carries no structured code.
func squarePaymentErrorIsNotFound(err error) bool {
	if err == nil {
		return false
	}
	if square.IsNotFound(err) {
		return true
	}
	// Any other structured Square error code is authoritative — never
	// substring-match its message.
	if square.ErrorCode(err) != "" {
		return false
	}
	msg := strings.ToUpper(err.Error())
	return strings.Contains(msg, "NOT_FOUND") ||
		strings.Contains(msg, "NOT FOUND")
}

// squareHasCode reports whether err carries a structured Square error code
// equal to any of codes. Errors without a structured code (the dev mock's
// plain errors) match nothing.
func squareHasCode(err error, codes ...string) bool {
	if err == nil {
		return false
	}
	code := square.ErrorCode(err)
	for _, c := range codes {
		if code == c {
			return true
		}
	}
	return false
}

// sweepSquarelessManualRefundsAtAttemptCap reconciles Square-less MANUAL refund
// rows that have already hit the attempt cap (maxManualRefundAttempts). The
// Square-less pre-pass inside sweepManualPendingSquareRefunds (refunds.go)
// filters refund_attempts < maxManualRefundAttempts, so a legacy manual refund
// on a payment with no square_payment_id that reached the cap (attempts
// incremented by pre-guard Square attempts) is never reconciled by it and would
// stay 'pending' forever, permanently blocking the over-refund guard (F10).
// Such rows can never be refunded via Square, so they are marked 'failed' and
// surfaced in the admin notification centre for in-person arrangement — the
// same terminal treatment the pre-pass gives rows under the cap. Returns the
// number of rows marked failed.
func sweepSquarelessManualRefundsAtAttemptCap(ctx context.Context) (int, error) {
	rows, err := db.Conn.Query(ctx, fmt.Sprintf(`
		UPDATE refunds r SET status = 'failed'
		FROM payments p
		WHERE p.id = r.payment_id
		  AND r.status = 'pending' AND r.refund_attempts >= %d
		  AND p.payment_method IN ('online_square', 'in_person_card')
		  AND p.square_payment_id IS NULL
		  AND r.origin = 'manual'
		RETURNING r.id
	`, maxManualRefundAttempts))
	if err != nil {
		return 0, err
	}
	defer rows.Close()
	var failedIDs []string
	for rows.Next() {
		var id string
		if err := rows.Scan(&id); err == nil {
			failedIDs = append(failedIDs, id)
		}
	}
	if err := rows.Err(); err != nil {
		return 0, err
	}
	if len(failedIDs) > 0 {
		log.Printf("Marked %d Square-less manual refund(s) at the %d-attempt cap failed (in-person arrangement needed)", len(failedIDs), maxManualRefundAttempts)
	}
	insertRefundFailedNotifications(ctx, failedIDs)
	return len(failedIDs), nil
}

// staleTerminalCheckoutAge is how old a still-pending terminal checkout must
// be before the sweep cancels it. Terminal checkouts normally complete within
// minutes; an hour is far past any legitimate card-reader interaction while
// still short enough that a completed charge can never be misread as stale.
const staleTerminalCheckoutAge = 1 * time.Hour

// SweepStaleTerminalCheckouts cancels terminal (card-machine) checkouts that
// are still PENDING/IN_PROGRESS long after they were created, so the terminal
// stops waiting on a customer who walked away. A checkout created by
// CreateTerminalPayment / CreateTillSale that is never polled would otherwise
// sit live at Square indefinitely; if it later completes it is an invisible,
// untracked charge.
//
// Two tables track live checkout IDs and are both swept:
//   - terminal_checkouts: booking terminal checkouts created by
//     CreateTerminalPayment. PENDING/IN_PROGRESS rows older than the cutoff
//     are resolved at Square first: a checkout still waiting at Square is
//     cancelled and re-checked once — if it completed during the cancel window
//     the row is marked 'completed' (the poll handler records the payment),
//     otherwise 'failed'; a COMPLETED checkout releases the in-flight guard
//     (the poll handler records the payment); a definitively
//     cancelled/expired checkout is marked 'failed'; an ambiguous status is
//     left for a later run.
//   - till_sales.square_checkout_id: card-machine till sales. A checkout still
//     waiting at Square is cancelled and the sale marked 'failed' (the
//     payment_status enum has no 'cancelled' value, and 'failed' is the same
//     terminal state the stale-pending sweep uses, blocking the till
//     pending-retry path); a checkout that completed during the cancel window
//     (or was already COMPLETED when first checked) is RECORDED by the sweep —
//     the sale is marked 'completed' with the returned square_payment_id, the
//     till mirror of the booking path's recordUntrackedTerminalPayment (a
//     never-polled sale would otherwise stay invisible in till reporting until
//     the 24h blind-fail).
//
// Each row is checked at Square FIRST and only cancelled when the checkout is
// provably still waiting (ErrCheckoutPending): a COMPLETED checkout is never
// cancelled, and a checkout whose status is unknown (transport error) is left
// alone for a later run. After a cancel the checkout is re-checked once — the
// customer may have completed the payment in the cancel window, in which case
// the row is resolved to 'completed' rather than 'failed'.
func SweepStaleTerminalCheckouts(ctx context.Context) (int, error) {
	cutoff := clock.Now().Add(-staleTerminalCheckoutAge)

	var pending []staleTerminalCheckoutRow

	// Booking terminal checkouts (CreateTerminalPayment) live in the
	// terminal_checkouts table. A stale PENDING/IN_PROGRESS row means the
	// checkout is still live at Square (or was left after a crash / lost poll).
	rows, err := db.Conn.Query(ctx, `
		SELECT 'terminal_checkout', checkout_id, checkout_id, booking_id
		FROM terminal_checkouts
		WHERE status IN ('PENDING', 'IN_PROGRESS')
		  AND created_at < $1
	`, cutoff)
	if err != nil {
		return 0, err
	}
	for rows.Next() {
		var r staleTerminalCheckoutRow
		if err := rows.Scan(&r.Kind, &r.RowID, &r.CheckoutID, &r.BookingID); err != nil {
			log.Printf("Failed to scan stale terminal checkout row: %v", err)
			continue
		}
		pending = append(pending, r)
	}
	rows.Close()

	// Till-sale card-machine checkouts are tracked on the till_sales row.
	rows, err = db.Conn.Query(ctx, `
		SELECT 'till_sale', id, square_checkout_id, ''
		FROM till_sales
		WHERE status = 'pending' AND square_checkout_id IS NOT NULL
		  AND created_at < $1
	`, cutoff)
	if err != nil {
		return 0, err
	}
	for rows.Next() {
		var r staleTerminalCheckoutRow
		if err := rows.Scan(&r.Kind, &r.RowID, &r.CheckoutID, &r.BookingID); err != nil {
			log.Printf("Failed to scan stale terminal checkout row: %v", err)
			continue
		}
		pending = append(pending, r)
	}
	rows.Close()

	resolved := 0
	for _, r := range pending {
		// An EMPTY checkout_id is a legacy provisional (pre-Square) row for
		// which no Square call was ever possible — resolving it to failed
		// directly is safe (R3).
		if r.CheckoutID == "" {
			if markTerminalCheckoutRowFailed(ctx, r) {
				resolved++
			}
			log.Printf("Provisional (pre-Square) terminal checkout row %s (%s) resolved as failed — no live checkout at Square", r.RowID, r.Kind)
			continue
		}

		// A provisional row carries a synthetic "tmp-" checkout_id. It is no
		// longer PROVABLY not live (H4): a hard crash between the
		// terminal_checkouts insert and the provisional→real UPDATE leaves a
		// LIVE checkout at Square (created under the idempotency key embedded
		// in the tmp id) while the row still carries the synthetic id.
		// Blind-failing would release the in-flight guard while that checkout
		// can still complete at the terminal into an untracked charge. Query
		// Square first and classify exactly like activeTerminalCheckoutID
		// (handlers.go H4): COMPLETED → record the payment and release the
		// guard; ErrCheckoutPending → the checkout is still live at Square,
		// keep the guard; isTerminalCheckoutError (NOT_FOUND / CANCELED) →
		// safe to fail (the crash happened before the Square call, or the
		// checkout was cancelled); ambiguous → leave the row in flight. A tmp-
		// id that never reached Square (or one Square cannot resolve) comes
		// back NOT_FOUND — the expected outcome — and failing it is correct.
		if strings.HasPrefix(r.CheckoutID, "tmp-") {
			pr, gErr := SquareClient.GetCheckout(ctx, r.CheckoutID)
			switch {
			case gErr == nil && pr.Status == "COMPLETED":
				// The checkout actually completed at the terminal. Record the
				// payment if it was never polled/recorded — a COMPLETED charge
				// must not stay an invisible untracked charge (H4). Booking
				// checkouts record full payment rows; till-sale checkouts
				// record the sale row.
				if r.Kind == "terminal_checkout" {
					if recordUntrackedTerminalPayment(ctx, r.CheckoutID, r.BookingID, pr) {
						resolved++
					}
				} else if recordUntrackedTillSalePayment(ctx, r.RowID, pr) {
					resolved++
				}
				log.Printf("Provisional terminal checkout %s (%s %s) is COMPLETED at Square — payment recorded by the sweep", r.CheckoutID, r.Kind, r.RowID)
			case errors.Is(gErr, square.ErrCheckoutPending):
				// The checkout is still live at Square — keep the in-flight
				// guard so a second checkout cannot be created while it can
				// still complete.
				log.Printf("Provisional terminal checkout %s (%s %s) is still live at Square — leaving pending; the in-flight guard stays held", r.CheckoutID, r.Kind, r.RowID)
			case isTerminalCheckoutError(gErr):
				// NOT_FOUND (no checkout was ever created — the crash happened
				// before the Square call) or CANCELED — safe to resolve failed.
				switch {
				case r.Kind == "till_sale" && isCheckoutDefinitivelyDead(gErr):
					if clawBackTillSaleFunding(ctx, r.RowID) {
						resolved++
					}
					log.Printf("Provisional terminal checkout %s is definitively terminal (%v) — marked till sale %s failed, gift-card funding clawed back", r.CheckoutID, gErr, r.RowID)
				case r.Kind == "till_sale":
					if markTerminalCheckoutRowFailed(ctx, r) {
						resolved++
					}
					log.Printf("CRITICAL: provisional terminal checkout %s reports only CANCEL_REQUESTED (not provably dead) — till sale %s marked failed WITHOUT clawing back the funded gift card; verify at Square before re-issuing — MANUAL RECONCILIATION REQUIRED", r.CheckoutID, r.RowID)
				default:
					if markTerminalCheckoutRowFailed(ctx, r) {
						resolved++
					}
					log.Printf("Provisional (pre-Square) terminal checkout row %q (%s %s) resolved as failed — no live checkout at Square", r.CheckoutID, r.Kind, r.RowID)
				}
			default:
				// Ambiguous error — the checkout's money state at Square is
				// unknown. Leave the row in flight rather than releasing the
				// guard and allowing a second checkout.
				log.Printf("Provisional terminal checkout %s (%s %s) status unknown (%v) — leaving pending for a later sweep", r.CheckoutID, r.Kind, r.RowID, gErr)
			}
			continue
		}

		// Conservative status check: only cancel a checkout that is provably
		// still waiting at Square. A COMPLETED checkout must never be
		// cancelled, and an ambiguous status (network error) is left alone for
		// the next run.
		pr, gErr := SquareClient.GetCheckout(ctx, r.CheckoutID)
		switch {
		case errors.Is(gErr, square.ErrCheckoutPending):
			// Still live at the terminal — cancel it. A customer can complete
			// the payment in the small window between the GetCheckout above and
			// the cancel, so re-check once before marking the row failed: a
			// COMPLETED charge must never be recorded as failed.
			if cErr := SquareClient.CancelCheckout(ctx, r.CheckoutID); cErr != nil {
				log.Printf("Failed to cancel stale terminal checkout %s (%s %s): %v", r.CheckoutID, r.Kind, r.RowID, cErr)
				continue
			}
			recheck, rErr := SquareClient.GetCheckout(ctx, r.CheckoutID)
			switch {
			case rErr == nil && recheck.Status == "COMPLETED":
				// The customer completed the payment during the cancel window.
				// Record it if it was never polled/recorded — a COMPLETED
				// checkout must not stay an untracked charge (H4). Booking
				// checkouts record full payments rows; till-sale checkouts
				// record the sale row (finding 3).
				if r.Kind == "terminal_checkout" {
					if recordUntrackedTerminalPayment(ctx, r.CheckoutID, r.BookingID, recheck) {
						resolved++
					}
				} else if recordUntrackedTillSalePayment(ctx, r.RowID, recheck) {
					resolved++
				}
				log.Printf("Cancelled stale terminal checkout %s (%s %s, pending >%s) but re-check shows COMPLETED — payment recorded by the sweep", r.CheckoutID, r.Kind, r.RowID, staleTerminalCheckoutAge)
			case isTerminalCheckoutError(rErr) || errors.Is(rErr, square.ErrCheckoutPending):
				// The cancel landed (CANCELED / cancel-requested / expired /
				// still-reporting-pending-but-now-cancelled) — it can never
				// complete, so resolve the row to the terminal 'failed' state.
				// A till sale's funded gift card is clawed back (a cancel that
				// landed cannot later complete); a booking terminal_checkout
				// has no gift card.
				if r.Kind == "till_sale" {
					if clawBackTillSaleFunding(ctx, r.RowID) {
						resolved++
					}
				} else if markTerminalCheckoutRowFailed(ctx, r) {
					resolved++
				}
				log.Printf("Cancelled stale terminal checkout %s (%s %s, pending >%s) — marked failed", r.CheckoutID, r.Kind, r.RowID, staleTerminalCheckoutAge)
			default:
				// The cancel succeeded but the re-check itself is ambiguous —
				// leave the row for a later run.
				log.Printf("Terminal checkout %s was cancelled but its re-check is ambiguous (%v) — leaving %s %s pending for a later sweep", r.CheckoutID, rErr, r.Kind, r.RowID)
			}
		case gErr == nil && pr.Status == "COMPLETED":
			if r.Kind == "terminal_checkout" {
				// The checkout completed at Square but was never polled/recorded
				// (the frontend never called GetCheckoutStatus). Record the
				// payment rows now — otherwise the charge stays invisible to
				// refunds and TotalPaid (H4).
				if recordUntrackedTerminalPayment(ctx, r.CheckoutID, r.BookingID, pr) {
					resolved++
				}
			} else if recordUntrackedTillSalePayment(ctx, r.RowID, pr) {
				// A never-polled COMPLETED till-sale checkout must not stay
				// pending until the 24h blind-fail (finding 3) — the charge is
				// real, so the sale is recorded completed with the payment id.
				resolved++
			}
		case isTerminalCheckoutError(gErr):
			// The checkout is cancelled / cancel-requested / expired at Square.
			switch {
			case r.Kind == "till_sale" && isCheckoutDefinitivelyDead(gErr):
				// The error PROVES the checkout can never complete (CANCELED /
				// NOT_FOUND, and no bare CANCEL_REQUESTED) — claw back the
				// funded gift card along with the failed mark.
				if clawBackTillSaleFunding(ctx, r.RowID) {
					resolved++
				}
				log.Printf("Terminal checkout %s is definitively terminal (%v) — marked till sale %s failed, gift-card funding clawed back", r.CheckoutID, gErr, r.RowID)
			case r.Kind == "till_sale":
				// CANCEL_REQUESTED-only: Square does not promise non-completion
				// in that state, so the charge may still land. Mark the sale
				// failed but DO NOT claw back the funded gift card.
				if markTerminalCheckoutRowFailed(ctx, r) {
					resolved++
				}
				log.Printf("CRITICAL: terminal checkout %s reports only CANCEL_REQUESTED (not provably dead) — till sale %s marked failed WITHOUT clawing back the funded gift card; verify at Square before re-issuing — MANUAL RECONCILIATION REQUIRED", r.CheckoutID, r.RowID)
			default:
				if markTerminalCheckoutRowFailed(ctx, r) {
					resolved++
				}
				log.Printf("Terminal checkout %s is definitively terminal (%v) — marked %s %s failed", r.CheckoutID, gErr, r.Kind, r.RowID)
			}
		default:
			// Ambiguous transport/unknown status — leave for a later run.
			log.Printf("Terminal checkout %s status unknown (%v) — leaving %s %s pending for a later sweep", r.CheckoutID, gErr, r.Kind, r.RowID)
		}
	}
	return resolved, nil
}

// staleTerminalCheckoutRow is one live-checkout row the sweep reads from
// either table so it can resolve the checkout at Square before touching the
// row. Kind is "terminal_checkout" (booking, terminal_checkouts table) or
// "till_sale" (till_sales.square_checkout_id). BookingID is the booking the
// terminal_checkouts row belongs to ("" for till sales) — needed to record an
// untracked COMPLETED terminal charge (H4).
type staleTerminalCheckoutRow struct {
	Kind       string
	RowID      string
	CheckoutID string
	BookingID  string
}

// markTerminalCheckoutRowFailed moves one tracked row to the terminal 'failed'
// state after its checkout is cancelled or proven terminal at Square. Returns
// true when the row was updated (status was still active).
func markTerminalCheckoutRowFailed(ctx context.Context, r staleTerminalCheckoutRow) bool {
	var table, where string
	if r.Kind == "till_sale" {
		table = "till_sales"
		where = "id = $1 AND status = 'pending'"
	} else {
		table = "terminal_checkouts"
		where = "checkout_id = $1 AND status IN ('PENDING', 'IN_PROGRESS')"
	}
	// table is an internal constant ("till_sales"/"terminal_checkouts"), never
	// user input, but the identifier is routed through pgx.Identifier.Sanitize
	// so no raw, unquoted table name is ever concatenated into the statement.
	tag, err := db.Conn.Exec(ctx, `
		UPDATE `+pgx.Identifier{table}.Sanitize()+` SET status = 'failed', updated_at = NOW()
		WHERE `+where, r.RowID)
	if err != nil {
		log.Printf("Failed to mark %s %s failed: %v", r.Kind, r.RowID, err)
		return false
	}
	return int(tag.RowsAffected()) > 0
}

// recordUntrackedTerminalPayment records the payments row(s) for a terminal
// checkout that COMPLETED at Square but was never polled/recorded, then marks
// the terminal_checkouts row COMPLETED. The stale sweep otherwise leaves a real
// charge with NO payments row — invisible to refunds and TotalPaid (H4). The
// money-recording work lives in the SHARED recordTerminalPaymentTx core (also
// used by the GetCheckoutStatus poll handler), so both writers run the same
// dedup / FOR UPDATE recheck / insert / M4 split / VAT / guarded checkout
// update; this wrapper supplies the sweep-specific pieces: the advisory lock,
// the cancelled-booking critical admin notification and the CRITICAL completion
// log. Returns true when the checkout row was resolved (payment recorded,
// already recorded, or refused on a cancelled booking); false when recording
// failed (the row is left pending so the next sweep re-runs the whole
// reconcile).
func recordUntrackedTerminalPayment(ctx context.Context, checkoutID, bookingID string, pr *square.PaymentResult) bool {
	if pr == nil || pr.SquarePayID == "" {
		log.Printf("CRITICAL: terminal checkout %s is COMPLETED at Square but carries no Square payment ID — cannot record the payment — MANUAL RECONCILIATION REQUIRED", checkoutID)
		return false
	}

	// Serialize with the poll handler (GetCheckoutStatus): both record the same
	// Square payment, so the advisory lock + dedup SELECT prevent a double
	// insert (the idempotency_key UNIQUE constraint is the backstop).
	pinConn, err := db.Conn.Acquire(ctx)
	if err != nil {
		log.Printf("Failed to acquire connection for terminal-completion lock: %v", err)
		return false
	}
	defer pinConn.Release()
	lockOK, err := acquireAdvisoryLock(ctx, pinConn, "crussell:terminal:"+pr.SquarePayID)
	if err != nil {
		log.Printf("Failed to acquire terminal-completion serialization lock for %s: %v", pr.SquarePayID, err)
		return false
	}
	if !lockOK {
		log.Printf("Terminal-completion serialization lock for %s not acquired within bound — a poll is already recording this checkout", pr.SquarePayID)
		return false
	}
	defer releasePaymentLock(pinConn, "crussell:terminal:"+pr.SquarePayID)

	tx, err := db.Conn.Begin(ctx)
	if err != nil {
		log.Printf("Failed to begin terminal-completion transaction: %v", err)
		return false
	}
	defer func() {
		if err := tx.Rollback(ctx); err != nil && !errors.Is(err, pgx.ErrTxClosed) {
			log.Printf("Failed to rollback terminal-completion transaction: %v", err)
		}
	}()

	paymentID, recErr := recordTerminalPaymentTx(ctx, tx, checkoutID, bookingID, pr)
	if recErr != nil {
		if errors.Is(recErr, errTerminalBookingNotPayable) {
			// Sweep-only behaviour: the poll surfaces a 409 to a live caller,
			// but a sweep has no one to tell, so alert ops in the admin
			// notification centre that money was taken at Square and MUST be
			// refunded manually (the core already committed the checkout's
			// 'failed' mark).
			insertCriticalPaymentNotification(ctx, &bookingID, nil)
			return true
		}
		// The core logged the failure; the row is left pending so the next
		// sweep run re-runs the whole reconcile.
		return false
	}
	log.Printf("CRITICAL: recorded untracked terminal charge %s (booking %s) from stale checkout %s — payment row %s created (never polled by the frontend)", pr.SquarePayID, bookingID, checkoutID, paymentID)
	return true
}

// errTerminalBookingNotPayable is returned by recordTerminalPaymentTx when the
// booking moved out of a payable state (cancelled / lapsed / no-show) between
// the terminal charge completing at Square and the record attempt. The core has
// ALREADY committed the terminal_checkouts 'failed' mark (and a non-payable
// commit failure is wrapped with this sentinel too), so the caller must not
// roll back: the poll surfaces a 409 conflict, the sweep inserts the critical
// admin notification and resolves the row.
var errTerminalBookingNotPayable = errors.New("booking is no longer payable for a terminal payment")

// recordTerminalPaymentTx records a COMPLETED terminal checkout as payments
// rows, applying the M4 tip split, per-record VAT and booking completion. Both
// the GetCheckoutStatus poll handler and the stale-terminal sweep call it so
// the money-recording logic exists exactly once.
//
// CALL-SITE CONTRACT: both call sites must keep passing the SAME inputs — the
// caller's transaction, the terminal_checkouts checkout_id, the booking id and
// the *square.PaymentResult returned by GetCheckout — and each must acquire the
// advisory lock on "crussell:terminal:<SquarePayID>" on its own pinned pool
// connection BEFORE calling (the core runs inside the caller's transaction).
// The core commits the transaction and completes a now-fully-paid booking; the
// caller owns only the error mapping (errTerminalBookingNotPayable vs generic),
// the HTTP response / sweep return value and any post-commit behaviour (e.g.
// the sweep's critical notification).
func recordTerminalPaymentTx(ctx context.Context, tx pgx.Tx, checkoutID, bookingID string, pr *square.PaymentResult) (string, error) {
	service := NewPaymentService()

	// Dedup by Square payment ID: a concurrent poll (or a prior sweep run)
	// already recorded this charge — release the in-flight guard and return the
	// existing row so the caller reports the same payment id. The checkout is
	// marked COMPLETED under the same guarded status predicate used everywhere
	// else, so a row already resolved to 'failed' is never resurrected.
	var existingID string
	if err := tx.QueryRow(ctx, `
		SELECT id FROM payments
		WHERE booking_id = $1 AND square_payment_id = $2
	`, bookingID, pr.SquarePayID).Scan(&existingID); err == nil {
		if _, upErr := tx.Exec(ctx, `
			UPDATE terminal_checkouts SET status = 'COMPLETED', updated_at = NOW()
			WHERE checkout_id = $1 AND status IN ('PENDING', 'IN_PROGRESS')
		`, checkoutID); upErr != nil {
			slog.Error("Failed to mark terminal checkout completed on dedup", "checkout_id", checkoutID, "err", upErr)
			return "", fmt.Errorf("mark terminal checkout %s completed: %w", checkoutID, upErr)
		}
		if cErr := tx.Commit(ctx); cErr != nil {
			slog.Error("Failed to commit terminal-completion transaction", "checkout_id", checkoutID, "err", cErr)
			return "", cErr
		}
		return existingID, nil
	} else if !errors.Is(err, pgx.ErrNoRows) {
		slog.Error("Failed to check for existing terminal payment", "checkout_id", checkoutID, "booking_id", bookingID, "square_payment_id", pr.SquarePayID, "err", err)
		return "", err
	}

	// Re-check the booking status under the advisory lock (mirrors
	// GetCheckoutStatus): a cancellation/eviction that committed between the
	// terminal charge completing at Square and this record attempt must not
	// produce a completed payment on a cancelled/lapsed/no-show booking — the
	// cancellation refund path computes refunds from completed payments and
	// would silently exclude this charge. Mark the checkout failed and alert
	// ops: money was taken at Square and MUST be refunded manually.
	var recheckStatus string
	// FOR UPDATE (C5): serializes against the cancellation path's lock on the
	// same row so a concurrent cancellation cannot commit between this recheck
	// and the transaction commit below.
	if err := tx.QueryRow(ctx, `SELECT status FROM bookings WHERE id = $1 FOR UPDATE`, bookingID).Scan(&recheckStatus); err != nil {
		slog.Error("CRITICAL: Square payment was processed but re-reading booking status failed — manual reconciliation required", "square_payment_id", pr.SquarePayID, "checkout_id", checkoutID, "booking_id", bookingID, "err", err)
		return "", err
	}
	if !bookingStatusAllowsCompletedPayment(recheckStatus) {
		slog.Error("CRITICAL: Square payment was processed but booking is no longer payable — marking checkout failed; money taken at Square MUST be refunded manually", "square_payment_id", pr.SquarePayID, "checkout_id", checkoutID, "booking_id", bookingID, "status", recheckStatus)
		if _, upErr := tx.Exec(ctx, `
			UPDATE terminal_checkouts SET status = 'failed', updated_at = NOW()
			WHERE checkout_id = $1 AND status IN ('PENDING', 'IN_PROGRESS')
		`, checkoutID); upErr != nil {
			slog.Error("CRITICAL: Square payment landed on a non-payable booking but marking checkout failed errored — manual reconciliation required", "square_payment_id", pr.SquarePayID, "status", recheckStatus, "booking_id", bookingID, "checkout_id", checkoutID, "err", upErr)
		}
		if cErr := tx.Commit(ctx); cErr != nil {
			slog.Error("CRITICAL: Square payment landed on a non-payable booking and committing the checkout-failed mark errored — manual reconciliation required", "square_payment_id", pr.SquarePayID, "status", recheckStatus, "booking_id", bookingID, "checkout_id", checkoutID, "err", cErr)
			// Keep the sentinel wrapped so BOTH callers still surface the
			// conflict path (poll 409 / sweep notification) even when the
			// failed-mark commit itself failed.
			return "", fmt.Errorf("%w: %v", errTerminalBookingNotPayable, cErr)
		}
		return "", errTerminalBookingNotPayable
	}

	// The payment type the admin charged is recorded on the checkout row by
	// CreateTerminalPayment; fall back to 'full' for legacy rows. tip_enabled
	// records whether the customer EXPLICITLY requested a tip (the frontend's
	// tip_enabled flag): an overflow beyond the remaining booking value must
	// only be recorded as a tip record when the customer asked for one (B3) —
	// an accidental overpayment must never be relabelled gratuity.
	var checkoutPaymentType string
	var checkoutTipEnabled bool
	if err := tx.QueryRow(ctx, `
		SELECT payment_type, tip_enabled FROM terminal_checkouts WHERE checkout_id = $1
	`, checkoutID).Scan(&checkoutPaymentType, &checkoutTipEnabled); err != nil {
		if !errors.Is(err, pgx.ErrNoRows) {
			slog.Error("Failed to read payment type for checkout", "checkout_id", checkoutID, "err", err)
		}
		checkoutPaymentType = "full"
	}

	idempotencyKey := bookingID + "-terminal-" + strconv.FormatInt(pr.Amount, 10) + "-" + pr.SquarePayID
	record := PaymentRecord{
		BookingID:       bookingID,
		PaymentType:     checkoutPaymentType,
		PaymentMethod:   "in_person_card",
		Status:          "completed",
		Amount:          float64(pr.Amount) / 100.0,
		SquarePaymentID: &pr.SquarePayID,
		IdempotencyKey:  &idempotencyKey,
		Fees:            float64(pr.Fees) / 100.0,
		CreatedAt:       clock.Now(),
		UpdatedAt:       clock.Now(),
	}

	// The booking user is read here (before the M4 carve) because the carve
	// computes the campaign discounts applyEligibleCampaignsAtPayment is about
	// to apply below, and that apply needs the payer's user id.
	var bookingUserID string
	if err := tx.QueryRow(ctx, `SELECT COALESCE(user_id, '') FROM bookings WHERE id = $1`, bookingID).Scan(&bookingUserID); err != nil {
		slog.Error("Failed to load booking user for terminal campaign apply", "booking_id", bookingID, "err", err)
	}

	// M4 split: a terminal charge above the remaining booking value is a tip —
	// record it as its own record so only the booking portion is refundable.
	// B3: only when the customer EXPLICITLY requested a tip (checkout
	// tip_enabled). Without an explicit tip request the overflow is an
	// accidental overpayment, not gratuity: it stays on the booking record at
	// the full charged amount (the excess is refundable, never a tip). The
	// checkout-creation side clamps the amount to the remaining value when no
	// tip is requested, so this branch only fires for legacy/edge checkouts.
	var records []PaymentRecord
	bookingInfo, bErr := service.GetBookingPaymentInfo(ctx, bookingID)
	if bErr == nil && bookingInfo != nil {
		charged := float64(pr.Amount) / 100.0
		remainingBookingValue := math.Max(0, bookingInfo.TotalAmount-bookingInfo.TotalPaid)
		// Reserve the headroom of the campaign discounts that
		// applyEligibleCampaignsAtPayment is about to mint: a
		// terminal charge already priced to the discounted amount (the frontend
		// charges total−discount plus any explicit tip) must carve the tip
		// against the DISCOUNTED obligation, not the full total — otherwise the
		// whole charge lands as booking portion and the tip is silently
		// absorbed into deposit/balance instead of being recorded as gratuity
		// (M4). The no-tip case is unchanged: the booking portion exactly
		// covers the discounted obligation and the discount fills the rest.
		if pending := pendingCampaignDiscountAmount(ctx, tx, bookingID, bookingUserID, bookingInfo.TotalAmount); pending > 0.004 {
			remainingBookingValue = math.Max(0, remainingBookingValue-pending)
		}
		bookingPortion := math.Min(charged, remainingBookingValue)
		bookingPortion = math.Round(bookingPortion*100) / 100
		tipAmount := math.Max(0, math.Round((charged-bookingPortion)*100)/100)
		if checkoutTipEnabled && tipAmount > 0.004 {
			records = buildTerminalSplitRecords(record, bookingInfo, bookingPortion, tipAmount)
		}
	}
	hasTip := false
	for _, rec := range records {
		if rec.PaymentType == "tip" {
			hasTip = true
			break
		}
	}
	// Apply eligible campaigns BEFORE the records are inserted when the M4
	// carve minted a TIP record and a campaign discount is pending. The apply
	// path refuses discounts once a booking has 2+ completed real payments, and
	// the split records (deposit + balance + tip) would count as 2+ even though
	// they are ONE charge — refusing the discount the frontend already priced
	// in would leave the booking under-discounted and never complete. Applying
	// before the insert is money-safe: a tip record only exists when the charge
	// exceeds the DISCOUNTED obligation, so the booking portion plus the
	// pending discount can never exceed the total — the F1 full-amount
	// over-credit cannot occur here (a full-amount charge never produces a tip
	// record, so it keeps the after-insert apply whose cap refuses it).
	appliedCampaignsBeforeInsert := false
	if hasTip && bookingInfo != nil && bErr == nil {
		if pendingCampaignDiscountAmount(ctx, tx, bookingID, bookingUserID, bookingInfo.TotalAmount) > 0.004 {
			applyEligibleCampaignsAtPayment(ctx, tx, bookingID, bookingUserID, nil)
			appliedCampaignsBeforeInsert = true
		}
	}
	if len(records) == 0 {
		records = []PaymentRecord{record}
	}

	primary := records[0]
	paymentID, err := service.CreatePaymentRecordTx(ctx, tx, primary, nil)
	if err != nil {
		slog.Error("Failed to create payment record for terminal charge", "square_payment_id", pr.SquarePayID, "err", err)
		return "", err
	}
	ApplyVATToBookingPayment(ctx, tx, paymentID)
	for _, rec := range records[1:] {
		pid, cErr := service.CreatePaymentRecordTx(ctx, tx, rec, nil)
		if cErr != nil {
			slog.Error("Failed to create terminal tip split record", "square_payment_id", pr.SquarePayID, "err", cErr)
			return "", cErr
		}
		ApplyVATToBookingPayment(ctx, tx, pid)
	}

	// B13: apply eligible campaign discounts at record time, inside the same
	// transaction as the payment insert. The card-machine checkout completes
	// ASYNCHRONOUSLY (the GetCheckoutStatus poll or the stale-checkout sweep),
	// so there is no HTTP response to surface an exhausted-at-apply campaign
	// the way the synchronous saved-card/booking paths do — a campaign that
	// exhausts between the frontend's preview and this record stays a silent
	// skip (the customer was already charged the discounted amount the frontend
	// showed; the merchant absorbs the shortfall — documented limitation of the
	// async flow). An AVAILABLE campaign MUST be applied here rather than
	// deferred to the completion side-effects: completeFullyPaidBooking only
	// runs ApplyBookingCompletionSideEffects when bookingIsFullyPaid (real
	// money covers the total), at which point capDiscountToRemainingObligation
	// sees zero headroom — so a discounted-amount terminal charge would never
	// get its discount row and never complete. Applying here (with the same
	// capDiscountToRemainingObligation guard as every other path) mints the
	// discount row so bookingIsFullyPaid sees it; the completion side-effects
	// skip re-application via their already-recorded guards. The apply runs
	// AFTER the payment record insert so the headroom counts the charge as real
	// money (never over-credits), and after the M4 tip split so tip records
	// never affect the discount computation. When the M4 carve minted a tip
	// record the discount was already applied BEFORE the insert (see above), so
	// the apply is skipped here — a second run is idempotent but unnecessary.
	// The booking user was already read above for the M4 carve.
	if !appliedCampaignsBeforeInsert {
		if applyErr := applyEligibleCampaignsAtPayment(ctx, tx, bookingID, bookingUserID, nil); applyErr != nil {
			slog.Error("Failed to apply eligible campaigns for terminal checkout", "booking_id", bookingID, "err", applyErr)
		}
	}

	// Release the in-flight guard: this checkout is now recorded.
	if _, err := tx.Exec(ctx, `
		UPDATE terminal_checkouts SET status = 'COMPLETED', updated_at = NOW()
		WHERE checkout_id = $1 AND status IN ('PENDING', 'IN_PROGRESS')
	`, checkoutID); err != nil {
		slog.Error("Failed to mark terminal checkout completed", "checkout_id", checkoutID, "err", err)
		return "", err
	}
	if err := tx.Commit(ctx); err != nil {
		slog.Error("Failed to commit terminal-completion transaction", "checkout_id", checkoutID, "err", err)
		return "", err
	}

	// The booking may now be fully paid — complete it like the poll handler does.
	completeFullyPaidBooking(ctx, bookingID)
	return paymentID, nil
}

// pendingCampaignDiscountAmount sums the campaign discounts that
// applyEligibleCampaignsAtPayment is about to apply for the booking (its
// 'expected' argument is nil in the terminal flow, so it recomputes the
// eligible set from scratch). The discount rows do not exist yet when the M4
// tip carve runs — they are minted later in the same transaction — so the
// carve must reserve their headroom NOW or a terminal charge already priced to
// the discounted amount absorbs the customer's explicit tip into the booking
// portion (M4). Referral discounts are excluded: the terminal apply path never
// mints them.
func pendingCampaignDiscountAmount(ctx context.Context, q db.Querier, bookingID, userID string, bookingTotal float64) float64 {
	var total float64
	for _, d := range ComputeEligibleDiscounts(ctx, q, bookingID, userID, bookingTotal) {
		if d.Source == "campaign" {
			total += d.Amount
		}
	}
	return math.Round(total*100) / 100
}

// recordUntrackedTillSalePayment records a stale card-machine till sale whose
// checkout COMPLETED at Square but was never polled/recorded: the sale is
// marked 'completed' with the returned square_payment_id written back. A
// never-polled COMPLETED checkout would otherwise leave the sale pending until
// the 24h blind-fail — the charge is real but invisible in till reporting
// (money-safe: the gift card was funded pre-charge, a blind-fail never claws
// back, and failed rows reject retries — but the till reporting would be wrong,
// finding 3). There is no split/deposit concept for till sales — a single
// completed row, exactly the update the till poll handler (GetTillCheckoutStatus)
// performs. The WHERE status = 'pending' guard makes it safe against a
// concurrent poll: only one of them wins the update, the loser sees 0 rows and
// backs off. Returns true when the sale was updated; false when the checkout
// carries no Square payment id (the sale is left PENDING — never blind-failed
// — with a CRITICAL log for manual reconciliation) or the sale was already
// resolved by someone else.
func recordUntrackedTillSalePayment(ctx context.Context, saleID string, pr *square.PaymentResult) bool {
	if pr == nil || pr.SquarePayID == "" {
		log.Printf("CRITICAL: terminal checkout is COMPLETED at Square but carries no Square payment ID — cannot record till sale %s — leaving it PENDING — MANUAL RECONCILIATION REQUIRED", saleID)
		return false
	}
	tag, err := db.Conn.Exec(ctx, `
		UPDATE till_sales SET status = 'completed', square_payment_id = $1, updated_at = NOW()
		WHERE id = $2 AND status = 'pending'
	`, pr.SquarePayID, saleID)
	if err != nil {
		log.Printf("Failed to record untracked terminal till sale %s as completed: %v", saleID, err)
		return false
	}
	if int(tag.RowsAffected()) == 0 {
		// A concurrent poll (or a prior sweep run) already recorded the sale —
		// nothing left for this run to do.
		log.Printf("Terminal till sale %s was already resolved — skipping untracked terminal completion record", saleID)
		return false
	}
	log.Printf("CRITICAL: recorded untracked terminal till-sale charge %s (sale %s) from a stale checkout — sale marked completed (never polled by the frontend)", pr.SquarePayID, saleID)
	return true
}

// isTerminalCheckoutError reports whether a GetCheckout error proves the
// checkout can never complete. Square's HTTP client returns ErrCheckoutPending
// for a still-live checkout and surfaces a definitively CANCELED status as a
// "square: checkout <id> is CANCELED (not COMPLETED)" error; an expired
// checkout returns a structured NOT_FOUND API error (the mock uses a plain
// "checkout not found"). Any other error (timeout, 5xx) leaves the money state
// ambiguous, so the checkout must stay in flight.
//
// Structured codes are authoritative when present: NOT_FOUND (via
// square.IsNotFound) and an explicit CANCELED / CANCEL_REQUESTED code classify
// as terminal. The formatted-message match applies only to errors that carry
// no structured code — the dev mock's plain errors and the real client's
// client-side "is <status> (not COMPLETED)" error, which it synthesizes
// without a squareAPIError.
func isTerminalCheckoutError(err error) bool {
	if err == nil || errors.Is(err, square.ErrCheckoutPending) {
		return false
	}
	if square.IsNotFound(err) || squareHasCode(err, "CANCELED", "CANCEL_REQUESTED") {
		return true
	}
	// Any other structured Square error code is authoritative — never
	// substring-match its message.
	if square.ErrorCode(err) != "" {
		return false
	}
	msg := strings.ToUpper(err.Error())
	return strings.Contains(msg, "CANCELED") ||
		strings.Contains(msg, "CANCEL_REQUESTED") ||
		strings.Contains(msg, "NOT_FOUND") ||
		strings.Contains(msg, "NOT FOUND")
}

// isCheckoutDefinitivelyDead reports whether a GetCheckout error PROVES the
// checkout can never complete — the condition under which a till sale's funded
// gift card may be clawed back. It is stricter than isTerminalCheckoutError:
// a CANCEL_REQUESTED-only classification (Square does not promise non-completion
// in that state) is NOT definitive proof, so the charge may still land and the
// funding must stay put. Only an explicit CANCELED or NOT_FOUND status is
// definitive; a CANCEL_REQUESTED message counts only when it ALSO carries
// CANCELED.
//
// Structured codes are authoritative when present: CANCELED and NOT_FOUND are
// definitive, a bare CANCEL_REQUESTED code is not. The formatted-message match
// applies only to errors that carry no structured code (dev mock plain errors,
// and the real client's client-side "is <status> (not COMPLETED)" error).
func isCheckoutDefinitivelyDead(err error) bool {
	if err == nil || errors.Is(err, square.ErrCheckoutPending) {
		return false
	}
	if code := square.ErrorCode(err); code != "" {
		return code == "CANCELED" || code == "NOT_FOUND"
	}
	// Non-structured errors: an HTTP 404 / plain 404 body is definitive
	// (IsNotFound); the message match covers the client-side CANCELED status
	// error and the mock's plain not-found errors.
	if square.IsNotFound(err) {
		return true
	}
	msg := strings.ToUpper(err.Error())
	if !strings.Contains(msg, "CANCELED") && !strings.Contains(msg, "NOT_FOUND") && !strings.Contains(msg, "NOT FOUND") {
		return false
	}
	if strings.Contains(msg, "CANCEL_REQUESTED") && !strings.Contains(msg, "CANCELED") {
		return false
	}
	return true
}

// clawBackTillSaleFunding reverts the gift-card funding of a till sale whose
// card-machine checkout is provably dead, marking the sale failed at the same
// time. The terminal-checkout sweep's rows carry no gift-card context, so the
// sale's item/amount/redeem target are looked up here (is_create via the
// created_at equality with the gift card) and handed to the claim-first
// revertGiftCardFunding. A sale with no gift card (future retail product /
// orphaned item) is only marked failed. Returns true when the sale was
// resolved to failed; false when it was already resolved by someone else, had
// no gift card, or the clawback failed (CRITICAL logged).
func clawBackTillSaleFunding(ctx context.Context, tillSaleID string) bool {
	var itemType string
	var itemID sql.NullString
	var totalAmount float64
	var redeemedBy sql.NullString
	var isCreate *bool
	err := db.Conn.QueryRow(ctx, `
		SELECT ts.item_type, ts.item_id, ts.total_amount, gc.redeemed_by,
		       (ts.created_at = gc.created_at) AS is_create
		FROM till_sales ts
		LEFT JOIN gift_cards gc ON gc.id = ts.item_id
		WHERE ts.id = $1
	`, tillSaleID).Scan(&itemType, &itemID, &totalAmount, &redeemedBy, &isCreate)
	if err != nil {
		log.Printf("CRITICAL: failed to look up till sale %s for funding clawback: %v — MANUAL RECONCILIATION REQUIRED", tillSaleID, err)
		return false
	}
	if itemType != "gift_card" || !itemID.Valid || itemID.String == "" || isCreate == nil {
		// No gift card to claw back — mark the sale failed without touching
		// any card.
		tag, upErr := db.Conn.Exec(ctx, `
			UPDATE till_sales SET status = 'failed', updated_at = NOW()
			WHERE id = $1 AND status = 'pending'
		`, tillSaleID)
		if upErr != nil {
			log.Printf("Failed to mark till sale %s failed: %v", tillSaleID, upErr)
			return false
		}
		return int(tag.RowsAffected()) > 0
	}
	action := "topup"
	if *isCreate {
		action = "create"
	}
	var redeem *string
	if redeemedBy.Valid && redeemedBy.String != "" {
		redeem = &redeemedBy.String
	}
	if revErr := revertGiftCardFunding(ctx, action, itemID.String, totalAmount, redeem, tillSaleID); revErr != nil {
		if errors.Is(revErr, errTillSaleNotPending) {
			log.Printf("Till sale %s was already resolved (not pending) — skipping funding clawback", tillSaleID)
			return false
		}
		log.Printf("CRITICAL: funding clawback for till sale %s (gift card %s) failed: %v — MANUAL RECONCILIATION REQUIRED: gift card may still be funded", tillSaleID, itemID.String, revErr)
		return false
	}
	return true
}